Manager Customer Service

John F. Reeber

**** ******* ****, ****** ****** Park, Michigan 48230 313-***-****

*******@*******.***

objective

To secure a position where I can utilize my technical, organizational and managerial

skills.

Experience

1998 - PRESENT T.T.L. INDUSTRIAL GROUNDS MAINTENANCE DETROIT, MI

General Manager

Effective planning of routes and schedules for grounds and building maintenance at

multiple shipping terminals, rail yards and container ports located throughout Michigan

and Ohio.

Develop cost structures for contracted projects, manage building renovations, ground

maintenance improvements and make recommendations and/or selection of contractors and

supervise contractors

Responsible for yearly planning and forecasting the building's preventive maintenance

programs for each facility.

Design and building modifications to retrofit equipment to accommodate special

projects.

Create yearly budgets for each facility. Prepare all financial reports and review all

accounts payable/receivable.

Supervise customer service requests, ensuring effective, timely responses.

Communicate effectively with all levels within the organization.

1988 - 1998 UNITED PARCEL SERVICE LIVONIA, MI

Logistics Manager

Supervised 40+ preload and reload operations at the distribution center.

Made wide range of management adjustments to meet production demands.

Eliminated time waste and variation in procedures to help achieve sustained

improvement.

Scheduling and working with Union personnel

1986 - 1988 Mulane Industries Detroit, MI

Manager Machine Shop

Designed arbors and spindles for vibration analyses.

1983 - 1986 Michigan National Bank Livonia, MI

Data Processing Team

Management Training and Sorter Operator

1979 - 1983 Manufacturers Bank Detroit, MI

Certificate of Deposits

Calculated interest and interest penalties for Branch Managers.

Checking JCL for data processing errors.

Education

1989 Macomb Community College, Macomb, MI

Associates Degree - Product Design/Development

Key Assets and Interests

Served on the Board of Directors from 1998-2002 for the Dearborn Churches Credit

Union.

Skilled at cost estimates for a wide range of projects.

Strong problem solving skills and a wide range of management skills.

Work with corporate management teams to address quality service needs without

increased cost.

Strong knowledge of commercial and residential project management, excavation,

construction, electrical and plumbing.

Woodworking, reading, biking and swimming.

Letters of Recommendation available upon request.[pic]

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