Technician Software

Alexandre Misiti

**** * ******* **** ****** Fort Lauderdale, FL 33304

Cell 619-***-**** E-mail: *********@*******.***

SUMMARY OF QUALIFICATIONS

** ***** ** ********* **********

Able to assemble, disassemble, reassemble, repair, install, upgrade, and

maintain desktop, server and notebook computers as well as printers and

scanners

Proficient in LAN, WAN, Wireless, and VPN networks installation, monitor

and programming

Home and Small Business Networks / Internet Setup with DSL or cable

Proficiency in web design and advanced graphic design skills

Extensive knowledge of technology terms and developments excellent written

and verbal communication skills

Ability to instruct users with computer and presentation skills

Bilingual English and Portuguese; Proficiency in Spanish Disciplined,

detailed oriented, excellent execution and project-management skills

Highly flexible and adaptable performer; adept at multi-tasking and

thriving in a fast-paced environment while coordinating numerous time-

sensitive projects

Exceptionally motivated self-starter and creative problem-solver who works

hard

EXPERIENCE

Computer Technician, Dex Digital, San Diego, CA

2003-Present

Facilitate on-site consulting training for PC techs

Help Desk operator - Technical Support, Diagnostics, Trouble-Shooting,

Software, and Hardware Issues

Install, assemble, repair, maintain, and upgrade desktop, servers and

notebook computers as well as printers

Re-imaging hard drives - using Norton Ghost and Acronis True Image, data

backup solutions and data restore using Spinrite Software

Participated in on-site training sessions In-Home Wireless Installations -

802.11a, b, and g wireless cards, routers, modems, access points, signal

boosters, vpn, and wireless printers for PCs, Laptops, and MACs

Hardware Installation and Upgrades - Motherboards, Processors, RAM,

Graphics cards, Sound cards, Modems (wireless a., b., g.; dial-up, high-

speed), Parallel cards, and Full custom System Builds

Computer Technician, Atera Informatica, Sao Paulo, Brazil

1998-2002

System Diagnostic - Hardware and Software, as well as OS Trouble-Shooting

Install, assemble, repair, maintain, and upgrade desktop, servers and

notebook computers

Operating System Installation and Upgrades - Windows ('95, '98, 2000, NT,

ME, XP) and DOS

Software Installation and Upgrades - All applications of: Adobe, MS Office,

MS Works, Utilities, Quickbooks, Virus scanners (Norton, Panda, PC-Cillin,

McAfee, Kapersky 5.0), Spyware (Webroot, Trend Micro, McAfee, Zero,

Lavasoft), Firewall (Zone Labs, Norton, McAfee, Trend Micro, Computer

Associates), and Diagnostic tools, Driver Updates, AutoCad, AutoDesk,

Photoshop and web applications

Data Back-up and Recovery - Restored data, OS, files, images, MP3, MPEG,

documents, drivers, and configurations Laptop Diagnostic and Repair - Dell,

Sony, Hewlett Packard, Fry's, Apple, Macintosh, and most other brands

Technician Coordinator - Managed time, workload, and priorities for 10

technicians Participated in on-site training session

TECHNICAL SKILLS

Dos, Windows (95, 98, 2000, NT, ME, XP, Vista, Media Center, Windows 7),

Quickbooks, ACT, Microsoft Office (97, 2000, 2003, 2007), Adobe Acrobat,

Photoshop, Dreamweaver, Symantec Norton Antivirus, AVG, Spyboot, Ad-aware,

Malwarebytes, Internet Explorer, Netscape, Mozilla, WinZip, Winrar, HTML,

Webpage Maker, LAN WAN Wireless VPN Networks, Data backup solutions,

Corporate Email, Telecommunications, Internet / Intranet Operations,

Spinrite Data Recover Software, Symantec Ghost, Memeo Backup, PrimoPdf,

Ableton Live, Logic, Sound Forge, Audio Interfaces, Sound Systems

EDUCATION

Bachelor of Engineering (Electronics and Computer Systems) - Instituto

Radial de Ensino e Pesquisa, Sao Paulo, Brazil 2003

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