Customer Service Technician
Resume:
RESUME OF QUALIFCATIONS
Vincent Champaco
Fairfield, CA 94533
Cell: 707-***-****
Email address: abhw2f@r.postjobfree.com
OBJECTIVE: Seeking a long-term position as a Desktop Support
Technician with
BACKGROUND: Highly organized, detail oriented and self motivated with
over 12 years of consistent hands-on technical,
mechanical and customer service
experience.
EMPLOYMENT:
CUSTOMER ENGINEER
2008-2009 National Cash Register, Dayton, OH
Highly responsible for the service, repair and maintenance of
national retailer's various electronic store equipment.
Electronic equipment servicing included; computers, cash
registers, store monitors, scanners, scales, printers, debit
readers, cash drawers, kiosk, peripheral devices and cash
checkout lanes.
2007. ARMED SECURITY OFFICER, US Protect for Homeland Security, San
Francisco, CA
Responsibilities entailed providing exceptional quality, safety
and security for all general service administration. Supporting
the safety and protection for all Public and Federal employees.
Initially hired as a Roving Supervisor to managing the North and
South Bay Homeland Security Region. Within 1 year promoted to
Site Supervisor for the San Jose Federal Office Building with an
assignment to the U.S. Treasury Building located in the East
Bay.
2000-2002 DSL TECHNICIAN, SBC/Pacific Bell, San Francisco, CA
Position required reviewing and interpreting complex special
service orders and circuit diagram documents. Responsible for
detailing issues that arose for immediate response, referred and
reported information on trouble tickets. Set parameters for
reported issues based on escalation and managed pulling daily
reports. Utilized measuring devices and meters to test new
services. Assured proper functioning of DSL lines and
communicated frequently about issue status with additional work
groups. Coordinated and managed prevision and maintenance of
various communicating systems.
2000 SERVICE REPRESENTATIVE TECHNICIAN, Respironics, Concord, CA
Repaired & maintained electrical and mechanical devices for
oxygen machines to include, PV100 & PV102'S.
1994-2000 SERVICE TECHNICIAN, Ryco Manufacturing Co., W. Sacramento, CA
Installed, diagnosed, repaired and serviced electrical and
mechanical devices for all vehicle carwash systems. Installed
programs updating new setups for vehicle wash operations,
programmed PCL's, to include network cabling to third party
computer systems utilized for point of sale. Additional duties
entailed interaction with customer's regarding concerns, issues
and complaints that arose offering required services and
provided solutions.
CERTIFICATION: Certification in Network Essentials & Cisco Networking
Heald College. San Francisco - January, 2002
Associate in Applied Science Degree in Electronics Technology
Heald College, Martinez CA - July 1995
REFERENCES AVAILABLE UPON REQUEST
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