Customer Service Sales

Stephen G. Scheele

*** ******** ***

Bolingbrook, Illinois 60490

Telephone: 630-***-****

E-mail: *********@***.***

CAREER OVERVIEW:

Results proven professional with a progressive career in sales, marketing

and operations management. Proven success in implementing new procedures,

technology solutions, business intelligence tools and state- of- the-art

processes to reduce costs, while increasing operational efficiency, sales

and profit margins.

SUMMARY of QUALIFICATIONS:

Progressive growth in sales, marketing, operations management, financial

analysis and commercial/consumer credit management. Consistent track

record in exceeding objectives as a sales representative, customer

relations manager and operations manager. Possess excellent communication

and negotiation skills with the demonstrated ability to effectively

present, educate, close and service accounts with professionals on all

skill levels.

Proven expertise in redirecting substandard or struggling operations into

efficient, profitable business segments, in any aspect of client services,

quality control, labor, costs or operations.

Exceptional project leader and facilitator possessing refined communication

and collaboration skills. Self-motivated and hands-on to manage projects

from concept to completion. Identify needs and implement solutions to

streamline costs and enhance profits.

PROFESSIONAL EXPERIENCE:

CHRYSLER FINANCIAL, Illinois/Maryland/Pennsylvania (1997-Present)

Manager, Vehicle Remarketing (Bolingbrook, IL), 2007 to Present

Coordinate planning, strategy, logistics and execution to remarket and sell

off-lease and repossessed vehicles, as well as rental agency and factory

vehicles at auction and directly to dealers throughout the Midwest.

Monitor and control entire resale process from vehicle assessment of market

value, selecting cars for auction/internet sales, setting pricing,

coordinating transportation, ensuring wiring of proceeds and maintaining

low arbitration rates. Accountable for managing disposition costs of $4

million, as well as maximizing sales proceeds and developing relationships

with dealers, buyers, vendors and auction personnel to secure higher lane

and internet attendance focused on maximizing vehicle value.

Accomplishments:

Planned, developed strategy, set pricing and executed liquidation of more

than 25,000 rental, off-lease and repossessed vehicles accounting for more

than $300 million in revenue in less than 18 months.

Control auction sales operations and identify and leverage existing

relationships to direct alternative sales strategies to liquid vehicles

(i.e., internet and consignment sales).

Achieve the highest internet sales production rate in vehicle remarketing

nationwide on a regular basis: identify automobiles for internet

remarketing, set pricing and create regional marketing and merchandising

strategies to maximize gross to MSRP.

Achieved and maintain one of the lowest arbitration rates throughout

division, while carefully managing relationships with dealers and buyers.

Consistently rank within the top 10 auctions for all key metrics month over

month.

Developed and implemented customized data management and business

intelligence reports and tools to better control and analyze wholesale

market data to maximize revenue.

Credit Analyst (Elkridge, MD), 2002 to 2007

Managed relationships with owners, general managers and F&I managers at

regional automobile dealers to build consumer and wholesale loan volume;

reviewed credit applications, determined credit worthiness, structured

loans to minimize exposure and analyzed and managed discounting issues and

contract discrepancies.

Accomplishments:

Conducted presentations to dealerships onsite and attended dealer outings;

presented benefits of financial products and services.

Trained, mentored and supported new analysts.

Operations Supervisor (Horsham, PA), 2001 to 2002

Held full operational and strategic steering responsibility for directing a

project to relocate 850,000 automobile titles from third-party storage

company to internal vault. Managed and directed a team of up to 50;

accountable for work flow, quality, compliance and accuracy.

Accomplishments:

Developed and launched a tracking system to control individual

productivity, which yielded a 30% increase in staff productivity within two

days of implementation.

Designed custom reports in ESQL to track project information from corporate

data warehouse.

Conceptualized and initiated a third shift to achieve project deadline.

Wrote and implemented job descriptions; supported mapping of new processes

in onsite vault.

Partnered with software developers to modify performance and add custom

features to software meeting aggressive project goals and long-term onsite

vault productivity.

Customer Service/Collections Supervisor (Horsham, PA), 2000 to 2001

Managed and oversaw a team of eight account managers accountable for

securing and negotiating settlement on past due accounts 14 days+

delinquent; partnered with repossession teams to execute repossessions.

Performed a variety of research and data analysis functions to ensure

achievement of profit goals, while controlling loss, frequencies and

termination ratios.

Accomplishments:

Promoted to supervisor to target improved processes, team motivation and

strategies to rectify operations: substantially increased performance of

struggling team members through implementing increased training, tracking

and accountability processes; turned several marginal performers into top

producers.

Implemented new skip tracing strategies and executed initiative to locate

99%+ of customers with invalid contact information to begin collection

processes.

Led an expense committee, which designed cost reduction strategies

projected to reach $250,000 annually.

Customer Service Account Manager (Horsham, PA), 1997 to 2000

Located, negotiated settlements and oversaw resolution of consumer accounts

14-30 days delinquent. Utilized strong accounting, analytical and

negotiation skills to negotiate and secure balances or settlements.

Partnered with attorneys; represented Chrysler in customer bankruptcy

hearings and researched and resolved attorney general complaint filings.

Compiled and processed legal, cash projection and corporate reports.

REEDMAN AUTO CENTER, Langhorne, Pennsylvania

Customer Relations Supervisor, 1994 to 1997

Managed a team of 37 sales assistants throughout dealership; compiled

schedule for more than 120 total personnel. Supported dealer sales,

customer service and business development initiatives across advertising,

merchandising and promotions; filled critical positions in credit, vehicle

settlement and service departments as needed.

Accomplishments:

Created and implemented an Excel spreadsheet reducing scheduling lead time

by 60%.

Researched and presented recommendations to management team concerning

procedural changes and process improvements focused on increasing

efficiency.

EDUCATION:

TEMPLE UNIVERSITY, Philadelphia, Pennsylvania

Bachelor of Business Administration, Conferred, 1997

Concentration: Marketing

TECHNICAL:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access,

Outlook), as well as Lotus Notes and ESQL; extensive experience partnering

with software development teams to design, customize and launch new data

warehousing, business intelligence and reporting tools.

Stephen G. Scheele

229 Jonathan Way

Bolingbrook, Illinois 60490

Telephone: 630-***-****

E-mail: *********@***.***

Dear Hiring Authority:

I am interested in exploring the possibility of joining your organization.

Please find my r sum enclosed; it will furnish you with information

relative to my experience, education, abilities and contributions.

References and any additional information you require are available at your

request.

As my r sum illustrates, I have extensive experience in commercial and

consumer lending, credit analysis, operations management and sales and

marketing within the automobile industry. Throughout my progressive

career with Chrysler, I have developed a proven track record of success in

driving profits and operating efficiency to record levels and in short

periods of time. My experience includes developing and implementing new

operational and business strategies supporting sales and marketing, cost

reductions and business development. My efforts have contributed to

improvements in key areas of operations and profitability, employee

development, cost control and the introduction/implementation of new

programs and concepts.

I can also offer you the following qualifications:

consistent growth in competitive markets through identifying new business

development and cost control opportunities;

strategic planning to promote, enhance and maintain company prosperity;

analysis of past, present and future trends in the market to ensure

efficiency and growth;

interdepartmental work flow organization, prioritizing and time management;

working well in team, training, leadership and liaison roles.

Realizing this summary cannot fully communicate the benefits I can provide

your company, I would appreciate the opportunity to speak with you

personally concerning this correspondence. I thank you for your

consideration and look forward to your reply.

Sincerely,

Stephen G. Scheele

Enclosure

Contact this candidate