Management It
Resume:
Christopher Williams
* ****** ****, ******, ** 07405
**********@*********.***
Summary:
Skilled IT leader with extensive experience in designing and delivering
scalable cost effective technology based solutions to resolve complex
business requirements/problems. Strong IT background with experience in
all phases of the project life cycle and demonstrated success in leading
teams to successful project completion.
Core competencies include:
Strategic/Tactical Planning High Availability Solutions Project Planning &
and Execution (Multi-site) Management
Data Center Infrastructure Disaster Recovery Planning Contract
Design & Mgt & Execution Negotiations
Team Building, Mentoring & Large Scale Network & IT Policy
Leadership Telecom Architecture Development
Time & Resource Optimization Risk Assessment & Vendor Selection &
Mitigation Management
Budget Audit and Compliance Recruitment and
Development/Administration Retention
Core Technologies:
VMware vSphere 4.0 EMC/NetApp/HP/Compellent SAN Windows Clustering
Tech.
VMware Lab Manager 4.0 Isilon Clustered NAS SQL 2009/2010
(including replication)
VMware SRM Juniper Switches and Firewalls MS Windows
XP/7/2003/2008
MS Exchange 2007/2010 HP/Dell/IBM Blade Technologies Active Directory
Cisco Switches, Routers Veeam & Vizioncore backup Linux
and Firewalls solutions
Cloud Storage and Oracle 11g Symantec Netbackup
computing Backup
EXPERIENCE:
Archive Systems Inc.
Fairfield, New
Jersey
Senior Director, IT
June 2005 - Present
Develop and execute technology solutions for external clients and internal
business units. This includes Technology Readiness Assessments and
Planning, IT Assessments, Virtualization, Storage and Network Architecture,
Security Assessments and Data Compliance, and Modular IT Services.
. Responsible for the delivery of Technology Services for external
clients and internal organization. This includes our hosted SaaS-
based Document Management Solution.
. IT Lead for all mergers and acquisitions. This includes integrating
acquired businesses into core IT Infrastructure and business
operations. On average we acquire two Records Centers and open two new
Records Center per year. We have facilities and employees throughout
the US and Canada.
. Led and co-developed Business Continuity and Disaster Recovery (BCP &
DRP) Plans. This includes customer facing SaaS applications.
. Proactively renegotiated contracts and agreements with vendors to save
the company a significant amount of capital in 2009 & 2010. This
includes renegotiating our Microsoft EA agreement which resulted in
$739,000 in savings over 3 years.
. Generate proposals for clients, and lead RFP responses for IT related
inquiries.
. .Researched and deployed a cost effective internal cloud storage
solution that helped to drive cost per terabyte down while also
improving availability and manageability.
. Introduced virtualization initiatives/technologies (SAN/Server/file
virtualization) which resulted in cost savings for the business and
scalability for the Infrastructure.
. Successfully socialized, planned and implemented data center move to
Colo facility.
. Established much needed ITIL-based processes and procedures. This
includes the IT daily service review, incident and change management
systems.
. Prepared for and managed the SAS 70 audit for the past 5 years.
. Led data warehouse initiatives for products which includes design and
implementation.
. Developed, documented and implemented IT controls, policies and
procedures consistent with legal and regulatory compliance
requirements, including the SAS70 certification.
. Built and developed corporate IT governance structure for employee
scalability and effective working relationships, including corporate-
wide processes, such as: New Employee Entry/Exit, Change Management,
and Scheduled Maintenance.
. Gathered external best practices and proactively communicated with the
entire organization the benefits of deploying new IT technologies
including business cases.
. Introduced and responsible for inventory management and asset
management of all IT Infrastructure with a focus on PCs/laptops,
mobile devices, phones, switches, and servers.
On-Going:
. Compile and manage the IT budget effectively. This includes new
projects, existing software licensing and vendor support contracts.
. Design and implement both short-term and long-term strategic plans to
ensure IT infrastructure capacity meets existing and future
requirements.
. Manage/Support the IT Infrastructure (primary and secondary data
centers) that hosts our customer facing web-native SaaS applications.
. Provide day-to-day supervision, conduct performance appraisals, and
delegate work assignments for IT Services personnel. This includes
problem and escalation management and 24/7 support.
. Manage internal IT operations and associated infrastructure. This
includes proactively deploying new infrastructure and working with
third parties and the internal IT organization to provide higher
reliability and availability of voice, data, and mobile infrastructure
for the enterprise.
. Serve on planning and policy-making committees.
. Mentor and grow the IT Services staff with continual and productive
feedback that cultivates a forward looking, customer focused, highly
performing organization.
. Function as single point of contact during any production issues
involving all IT Services including ensuring timely communication to
users, timely communication and engagement of internal and external
development resources to resolve problems.
. Lead the organization by example in the adoption of standards-driven
processes and drive creation of "run books" as appropriate to allow
the Infrastructure group to be as self-sufficient as possible, and
conform to company standards of ITIL-based processes.
. Lead recruiting, hiring, and providing appropriate training for IT
support staff
. Provide leadership, vision, and management to the IT department
. Align departmental goals to support business goals.
. Negotiate with vendors, outsourcers, and contractors to secure IT
specific products and services.
. Responsible for driving Call Center technology efforts including
deploying new functionality to meet Operational needs, proactively
managing service providers and vendors to provide high availability
and reliability of IT Infrastructure.
. Responsible for leading Network technology efforts including deploying
new functionality to meet Operational needs, proactively manage
service providers and vendors to provide high availability and
reliability of Infrastructure including but not limited to LAN/WAN
connectivity, core switching, VLANs, routing, IP segmentation and
network services.
Skanska USA Building Inc.
Parsippany, New Jersey
Network Architect/Infrastructure Group
Jan 2003 - May 2005
. Responsible for 400+ servers across the US and over-seas.
. Participated in a Windows 2003 Active Directory conversion from
Windows 2000.
. Provided 24/7 support and daily maintenance for WAN/LAN/WLAN.
. Responsible for enterprise backups and the coordination of off-site
tape storage. This included managing data center, corporate office,
and jobsite backups. Skanska USA has 26 corporate offices and over
200 jobsites located throughout the US. Utilized Veritas Storage
Replicator to replicate remote office data back to the main Parsippany
office. Once the data has been replicated to the SAN it gets backed up
to tape using Veritas NetBackup with two MSL 5026 libraries and one
Storagetek L80 library.
. Researched, designed, and applied Corporate/Jobsite wireless solution
using Cisco Aironet access points with EAP-TLS certificate-based
authentication.
. Support of 30 + server Citrix Metaframe XPe farm.
. Deployed 50+ HP BL-P series blades
. Supported Exchange 2003 cluster, also created and managed Microsoft
Exchange 2000/2003 mailboxes.
. Over 700 terabytes of NAS storage and 500 terabytes of SAN storage
under management.
. Built and configured Windows 2000/2003 servers. This included but was
not limited to domain controllers, SQL clusters, and File/print
clusters.
. Performed Active Directory related maintenance and troubleshooting.
. Created standard group policies.
. Managed WSUS for patch management and deployment.
. Managed Blackberry Enterprise Server with 2200+ users
. Managed and supported HP EVA SAN (12TB) for production data storage
. Maintained HP EMA12000 SAN (50TB) for disk-to-disk/local and remote
backups.
. Leverage HP RDP/Altiris solution for server deployments.
. Monitored servers throughout organization to ensure high availability
using NetIQ, HP SIM, and MS MOM 2005.
. Deployed SMS 2003 to 3500+ machines throughout organization (including
workstations and servers)
. Worked closely with the Senior Leadership Team to understand business
needs and initiatives in order to provide business oriented technology
solutions.
JDS Uniphase
Ewing,
New Jersey
Network Engineer
March 2001 - December 2002
. Administered Windows 2000 environment
. Provided network support for 3000 users in three offices, this
included configuring local and remote LAN switches and supporting VPN
access.
. Maintained in-house Lotus Notes Email Server, which included the
addition, certification, and deletion of users, as well as managing
backups using ARCserve for Windows 2000 and DLT drives.
. Migrated from distributed hub environment to central chassis-based
switches.
. Monitored servers and applications for errors and performance
problems.
Complex Litigation Integrators
Hazlet, New Jersey
Network Administrator/Architect
Feb 2000 - March 2001
. Administered multiple Windows 2000/Windows NT 4.0 networks including
creating user accounts and mailboxes..
. Managed and collected electronic evidence for litigation cases. This
included traveling to large Corporate offices and collecting
evidence/data using ARCserve/DLT tape drives and Quantum snap servers.
. Managed the installation, configuration, deployment, and maintenance
of a Microsoft Exchange 2000 e-mail system, web access, and client
(Outlook).
. Built the Newark New Jersey office network from the ground up,
including ordering all the equipment, running cat-5 cabling,
installing and configuring the Windows 2000 based servers and clients,
and setting up a Firebox II firewall for secure VPN access to the main
office.
. Created/managed Group Policies for users and computers for to meet
compliance standards.
. Managed DHCP and internal/external DNS.
. Configured and administered ARCserve for Windows NT and Windows 2000,
including managing and implementing daily and weekly systems backups.
. Procured computer related equipment for all three offices.
. Created and presented client training workshops.
NovaSoft Information Technologies
Lawrenceville, New Jersey
Jr Network Administrator/Desktop Support
June 98 - Jan 2000
. Administered a Windows NT 4.0 backbone environment with 100 on-site
users.
. Supported offsite offices through RAS access.
. Administered a Microsoft Exchange Server 5.5 for all offices,
including maintaining system back-ups.
. Set-up and administered a three-classroom, 50-user corporate training
center.
. Managed the addition and modification of domain user accounts,
mailboxes, groups, and security rights.
. Responsible for desktop purchasing, configuration, deployment and
maintenance.
EDUCATION:
The Chubb Institute, North Brunswick, New Jersey
Mercer County Community College
Hopewell Valley Central High School
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