Project Manager Quality Assurance

Garrett Farrell

*** ********* ***, ****** ******, NY 11581

516-***-**** (Home) 516-***-**** (Cell)

****@*********.***

Summary of Professional Qualifications

Creative and intuitive problem solver who focuses on realistic estimates, setting goals and measurable

milestones, identifying risks, allocating resources and negotiating commitments. Over twenty years of

healthcare information systems experience.

Professional Experience

Project Manager Oct. ’00 to Jul.'09

IPRO

Lake Success, New York

Project Manager for multiple projects selected as critical in reporting to the Senior Director of Information

Services and CIO.

Planning, development, implementation and support of a centralized Customer Relations Management (CRM)

and custom proposals database. Initially released on a client-server platform. Upgraded to a web-based

platform involving setup of three-tiered architecture in 2005. Project phases included steering committee

evaluation, product selection, testing and quality analysis, application customization, data cleaning and

population, report building, process development, procedure writing, and user training. Recent projects have

included development and incorporation of an integrated strategic competitor/affiliate database. On-going

responsibilities include full time supervision of a CRM Coordinator, building ad-hoc user reports, application

screen additions and modifications, information request response tracking, and data downloads to other

corporate databases.

ISO 9001 Certified Internal Auditor – Performed gap analysis of our department processes against the ISO

9001 standard. Implemented changes to the processes and received company-wide ISO 9001 certification in

2004.

Conduct on-going quarterly internal department audits and prepare detailed audit reports.

Management and reporting of web filtering and email filtering software.

Writing and production of quarterly department news letter.

Customization and roll-out of corporate wide web-based meeting room scheduler software.

Coordination, setup and monitoring of video teleconferencing sessions (VTC) using Polycom equipment.

Videoconferences are either bridged multi-point via satellite link or point to point via ISDN lines.

Telecommunications support – Avaya Definity/Intuity phone, voicemail, and call accounting systems

installation, additions, changes, and system programming for Senior Management.

Maintenance of corporate intranet - security sign-on table, posting of documents.

(Microsoft Project; Deltek Vision CRM and Proposals; SurfControl; Crystal Report Writer, Actuate eReport

Designer; MS SQL 2000, MySQL, PHP, HTML, MS Access, Excel, PowerPoint, Publisher)

Consultant Aug.’00 to Oct. ’00

First Choice Consulting/Park City Solutions

Clarion Health System - Indianapolis, Indiana

General maintenance and data cleaning of Siemens (formerly Shared Medical Systems) Hospital Information

Systems financial and clinical patient data. Building RPM (Receivable Policy Manager) from existing Variable

Options File (VOF) lines. Redesign of current business office practices into RPM to streamline Collector

Worklists.

Senior Consultant Mar. ’00 to Aug. ’00

Certus Corporation

St. Barnabas Health Care System – New Jersey

Centralization of business offices encompassing a 10-facility hospital system utilizing SMS Invision RCO

Documentation of existing business office procedures.

Gap analysis of existing processes to model standardized process.

Automation of billing cycle involving complete replacement of Variable Option File (VOF) with Receivables

Policy Manager (RPM).

Healthcare Systems Consultant Aug. ’98 to Dec. ’99

CTG Healthcare Solutions, Buffalo, NY

Roswell Park Cancer Institute - Buffalo, New York

Member of Patient Accounting installation team for an SMS Invision RCO installation encompassing Patient

Management, Patient Accounting, Orders, and EAD/LCR, with interfaces to Lawson General Ledger, Cerner

Lab and DECRad Radiology systems

Decision work sessions with Administration involving department workflows/procedures and billing

requirements Decision work session on PA profiles and master files: HPPI, OML, CDML, PRM, VOF, DML,

RML, security.

Analysis and work-around solutions where SMS model was not applicable

Population of hospital profiles/master files, education of core trainers, unit and integrated testing, post-live

support and troubleshooting.

Lakewood Hospital – Cleveland, Ohio

Installation of SMS Patient Accounting Invision in RCO environment. Policy/Procedures documentation.

Initial decision work sessions with hospital administration involving department workflows/procedures and

billing requirements; PA profiles and master files, e.g., HPPI, OML, CDML, PRM, VOF, DML, RML, security

profiles.

Ohio State University Medical Center – Columbus, OH

Documentation of policy and procedure for SMS Invision ICO Master File Maintenance, specifically, Case Mix

Master File, Payer Responsibility Master, Variable Option File. Manual cash posting policy and procedure.

Populating OSUMC and James Cancer Center Receivables Management Workstation VOFs. Maintenance of

VOFs in both SMS and TSO. QA of all RMW VOFs. Troubleshooting various billing related issues.

Manager,Patient Financial Systems Feb. ’97 to July ’98

Lenox Hill Hospital

New York, New York

Supervision/project management of a 650-bed hospital financial information system.

Hospital systems support in a remote computing environment. Tasks involved include maintenance of custom

hospital billing decision tables, master files, online architectural screen building with edit logic, outpatient unit

billing, ad hoc reporting and scheduling, security profiles for user access .

Daily monitoring of billing and receivables.

Analysis of problems in the billing process from a systems perspective.

Provide specifications for custom programs run on in-house IBM 3090. Recently, wrote specifications,

implemented, trained users, and created custom reports for in-house developed global cardiac billing system.

Assist in development of custom programs with contract programmers. Maintain Visual FoxPro database.

Preparation of weekly tracking reports for CFO.

Sr.Systems Analyst-Network Administrator Jan. ’90 to Jan.’97

North Shore University Hospital at Forest Hills/Syosset

Westbury, New York

Evaluation, systems design, documentation, implementation, training, and on-going maintenance and support

of automated information system in a multi-hospital environment.

Administration of corporate office LAN. Completion of Novell CNE certification classes. Administration of

multiple LANs, assistance in WAN setup. Management/coordination of email system.

Supervision/project management of a multi-hospital financial information system. Administration of local area

network at corporate headquarters. Maintenance of hospital financial database.

Evaluated/coordinated selection/installation of PC-based materials management system. (Enterprise

Systems).

Coordinated interface of ESI to SMS GL/AP system.

Integral role in systems conversions/implementations: in-house system to SMS Independence to Invision.

Implementation and support of multiple SMS applications including Admitting, Medical Records, UR, Patient

Accounting.

Implemented PC based electronic Medicaid bill submission system and NEIC third party billing.

Systems Analyst – Network Administrator Jan. ’85 to Jan. ’90

LaGuardia/Syosset Hospitals

New York, New York

Analysis, documentation, implementation, training, maintenance, and support of automated information

systems in a multi-hospital environment. Conversion from Motorola IV Phase to IBM mainframe platform

Installation of local area networks in multiple sites; local and remote bridging of LANs.

Design evaluation, selection and planning of an integrated Hospital Information System, in accordance with

Project Life Cycle specifications.

Design and implementation of following micro based systems: centralized Materials Management, Radiology

Management, and Physician Credentialing/Quality Assurance. Assisted in centralized Laboratory system

implementation.

Documented Data Center operations and procedures. Managed hardware/software selection, established

quality assurance standards, security, and backup procedures for all above-mentioned systems. Managed all

I/O operations in Data Center with staff of fifteen on temporary basis.

D.P. Coordinator Mar. ’84 to Jan. ’85

Systems Analyst/Documentalist Aug. ’81 to Feb. ’84

The Catholic Medical Center of Brooklyn & Queens, Inc.

Woodhaven, New York

Conversion of a centralized hospital information system from MacDonald-Douglas McAuto to Shared Medical

System on a DEC VAX 11/750. Post conversion training and daily maintenance of both on-line and batch

processing systems in a multi-hospital environment.

Liaison for the I.S. department and Administration, Nursing, and support services.

Established unique specifications for hospital and department requirements; on-site user training; procedure

documentation; daily system maintenance; SMS Command and Action systems on a DEC VAX 11/750

platform.

Evaluated existing systems, prepared feasibility studies, cost analyses, and proposals for automated and

manual systems. Vendor contact in evaluation, selection, and purchase of equipment.

Consultation with all hospital personnel in analysis and redesign of ancillary requisition and charge forms.

Trained users on new procedures, forms, equipment, and systems with flowcharted procedures.

English Teacher – Secondary Education Sep. ’79 to Aug. ’81

New York City Board of Education

Brooklyn, New York

Instructed high school students in effective spoken and written communication. Guided in development of

students’ pragmatic and humanistic values. Assisted in development of structured writing program for

remedial students. Long term curriculum planning.

EDP Payroll Manager May ’77 to Jul. ’79

Statistical Tabulating Corporation

Managed all I/O aspects of an EDP payroll processing organization. Maintained daily payroll records for

approximately 300 business concerns. Created simple JCL programs to facilitate filing of data.

Education

Fordham University

Bronx, New York

Bachelor of Arts in Education: Major in English, minor in Education

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