Customer Service Quality Assurance

Osman M. Uygun

**** *. ******* *****, ***. **** Curriculum Vitae

Las Vegas, Nevada 89129

*************@*****.***

702-***-**** (home)

702-***-**** (alternate)

Work Experience

Licensed Registered Intern Residential Appraiser

Las Vegas, Nevada, USA

August 2010 - Present

Responsibilities:

. Perform market research and analysis of residential real estate to aid

in formulating an opinion of value utilizing statistical comparative

analysis.

. Predominantly utilize Sale Comparison Approach to Value to formulate

Opinion of Value.

. Utilize Cost Approach To Value to aid in formulating conclusions based

on cost.

. Compose Uniform Residential Appraisal Report (URAR).

. Inspect interior and exterior Subject property, and inspect Comparable

properties.

. Log all appraisal requests in master log book.

Commercial Construction Superintendent

Oakview Construction, Inc.

Las Vegas, Nevada

June 2006 - September 2008

Responsibilities:

. Analyze and identify plan inconsistencies and track the status of each

issue resolved;

. Manage the organization, scheduling and implementation of the projects

to execute the construction of the building(s) or tenant improvement

(TI);

. Coordinate, manage, and direct subcontractor personnel to meet the

demands of the project, inspection, and "actual" schedule(s);

. Manage budgets, equipment, contracts, material staging, and delivery

logistics;

. Retain, on an as-needed basis, temporary employees;

. Assess, direct, and control the construction of commercial structures

in accordance with engineering and architectural drawings and

specifications to ensure compliance to the intended design;

. Control quality assurance for the individual phases of construction

and for the project as a whole;

. Establish and maintain relationships with Clark County Department of

Building Development Services: Inspections Department to ensure

compliance with International Building Codes (IBC) and Clark County

Building Codes.

. Supervise compliance with OSHA and company safety standards;

. Conduct weekly safety meetings; organize onsite subcontractor meetings

for phase development and project status;

Independent Personal Trainer

Dynamic Fitness Personal Training

Las Vegas, Nevada

February 2006 - June 2006

Responsibilities:

. Motivate clients to perform and adhere to customized fitness programs;

. Assist clients with obtaining nutritional goals;

. Identify specific training needs and design individualized fitness

regimes;

. Monitor and communicate client progress;

. Demonstrate each physical activity.

Personal Fitness Trainer

24-Hour Fitness

Las Vegas, Nevada

November 2004 - February 2006

Responsibilities:

. Motivate clients to perform and adhere to customized fitness programs;

. Assist clients with obtaining nutritional goals;

. Identify specific training needs and design individualized fitness

regimes;

. Monitor and communicate client progress;

. Demonstrate each physical activity.

Medical Transcriptionist

Atascadero State Hospital

Atascadero, California

September 2002 - September 2004

Responsibilities:

. Transcribe dictated reports and translate medical jargon and

abbreviations into their expanded forms;

. Edit as necessary and return reports in either printed or electronic

form to the dictator for review and signature, or correction.

Director of Business Development & Marketing

Logic Plus Solutions Inc.

San Luis Obispo, CA

August 1999 - March 2001

Responsibilities:

. Develop and implement short and long term marketing plan based on the

strengths, weaknesses, opportunities and threats (SWOT) analysis of

the company;

. Market research in identifying the target market and the potential

customers;

. Suggest core business strategy for the company, to meet sustainability

in the short-run;

. Propose changes in the products range to address the needs of the

market segment;

. Achieve multi-million dollar contracts with major customers;

. Establish and manage relationships with important customers;

. Forecast the marketing plan and manage the budget during its

implementation;

. Design and implement marketing campaign;

. Design advertising material.

Financial Services Representative II

California Federal Bank (now Citi)

Atascadero, California

June 1998 - June 1999

Responsibilities:

. Marketing the Bank's and Cal Fed Investments' portfolio of products to

interested customers;

. Asses client's needs and advise on the most appropriate product;

. Open new accounts and perform financial transactions based upon

client's request;

. Organize and perform marketing campaigns to promote existing and new

products;

. Identify and promote to new potential customers, business banking

portfolio products;

. Comply with all bank regulatory requirements

. Mentor the new hired personnel

. Ensure excellent customer service through exceeding customer

expectations.

Independent Medical Transcriptionist

Wizard Paperworks

San Luis Obispo, California

May 1992 - February 1997

Responsibilities:

. Transcribe dictated reports and translate medical jargon and

abbreviations into their expanded forms;

. Edit as necessary and return reports in either printed or electronic

form to the dictator for review and signature, or correction.

Education

Bachelor of Arts Degree: Communication. California Polytechnic State

University - 1997

Associate of Arts Degree: Communication Studies. Cuesta Community College

- 1993

Training/Certifications/Designations/Achievements

o Ten-Hour OSHA Safety Class (August 2008).

o Certificate of Completion - The Supervisors Role: Managing The Project

(02/04/2007).

o Fundamentals of Real Estate Appraisal. Certification Received (May

2005).

o Performance Enhancement Specialist (PES) - NASM (2005)

o Certified Fitness Trainer (CFT) - ISSA (03/2005).

o Certified Fitness Trainer (CFT) - 24-Hour Fitness Corporation

(02/2005).

o Certified Personal Trainer (CPT) - NASM (11/2004)

o PACE Management (8 months Training Program). Washington Mutual Bank.

o Certificate of Achievement (Sales) - Cal Fed Investments.

o Certificate of Completion - Comprehensive Annuity Concepts

(1/26/1995).

o Certificate of Completion - Variable Contracts (06/30/1995).

o Certificate of Completion - Introduction to Annuities (10/18/1994).

o Certificate of Completion - Retirement Planning (3/15/1993).

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