Customer Service Manager

Lia' Giles

*** *. *** ****** *******, NJ ***** 908-***-**** Emai ********@*****.***

QUALIFICATIONS SUMMARY:

Administrative Support Professional experienced working in fast-paced

environments demanding strong organizational, technical,

and interpersonal skills. Trustworthy, ethical, and discreet, committed to

superior customer service. Confident and poised in interactions with

individuals at all levels. Resourceful in completing projects on a timely

basis and able to multi-task effectively. Capabilities include:

Customer Service & Filing & Data Archiving Telephone Reception

Relations Problem Solving

Word Processing & Typing Schedule Travel Arrangements & Graphic Design

Audits

Computer Operations Logistics (Sample Receiving &

Returning)

EXPERIENCE HIGHLIGHTS:

Client Coordinator/Manager, Intertek Consumer Goods, 2005 - 2009 (November)

Administrative/Coordinator/Client Manager Support:

. Client Manager for Textile Testing for QVC and Hardlines/Toy/Chemical

Testing Division. Performed administrative/coordinator support

functions for Operation Manager at large testing company.

. Provided manager and lab supervisor with scheduling of audits and

meeting for Hardlines/Toy/Chemical Division.

. Maintained weekly report of all samples, completed testing, & pending

projects. Also maintained weekly billing reports for our

accounting department.

. Traveled for JPMA Subcommittee Program Meetings and maintained log of

new FDA, CPSC, & ASTM standards and procedures.

. Trained and supervised department staff.

Customer Services & Reception:

. Meet and greeted clients. File and direct calls to requested

representative.

. Registered new clients into system and provided necessary documents

for process of testing.

. Demonstrated ability to maintain composure and work efficiently in a

fast paced environment while preserving strict

confidentiality.

Receptionist/Administrative Assistant, Atrium Staffing Temp Agency, 2004 -

2005 (June)

Customer Service/Dispatcher, Huffman Koos Furniture Clearance Center, 2002

- 2004 (August)

. Dispatched drivers to routes for delivery at Huffman Koos Furniture

distribution. Contacted clients of delivery and

demonstrated fast problem solving involved with damaged deliveries

Receptionist/Customer Service Representative, Atrium Staffing Temp Agency,

2000 - 2002 (November)

OTHER EMPLOYMENT HISTORY:

Graphic Designer (freelance):

. Montaniques: Created fliers and tickets for Jazz Music Festival Nite

. (Graphic Designer) for Sweet-n-Fancy Emporium Candy Store, Created

posters

. Blimpies (Linden) Position: Created fliers and posters

. Spokenmusic Inc..: (Marketing/Promotion Services) Web designs,

business cards, CD covers, etc.

. Illustrations: Children's Book, Jazz Playbill and Advertisements

EDUCATION, AWARDS, & computeR SKILLS:

Gibbs College, Piscataway, NJ, Degree in Visual Communications

Union County College Vo-Tech School, Scotch Plains, NJ, Certificate of

Completion in Commercial Arts

Computer Skills:

ASTM Regulations, FDA Regulations, CPSC Regulations, Windows, Quark

Express, Typist, Adobe Illustrator, Adobe Photoshop, Adobe Premiere,

PageMaker, Director (7.0), Lightwave (7), Modler (7), Go Live, Excel, IBM

Lotus Notes, Oracle, Gers, CADD, and Outlook. Able to type 65wpm and

dictation, Knowledge of Mac & Mac Book, IBM, PowerPoint, and PC's

Computers, Access, Parrells 4.0, Windows Vista.

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