MARY MAKINAJIAN

abhvw7@r.postjobfree.com

551-***-****

CAREER OBJECTIVE:

Highly motivated, results oriented professional, with solid organizational skills. Foster

teamwork and take accountability on all projects with strong integrity. Attention to

detail, follow-up and follow-through. Reliable, dedicated, with great ability to manage

multiple priorities. Exhibit leadership and have the passion and commitment to achieve

Company goals and innovations. Self starter with a proven ability to take initiative on

time sensitive projects. Display excellent interpersonal, verbal and written communication

skills. Looking to use my accounting abilities, customer service talents and my

administrative skills, to make a difference in your company.

EXPERIENCE:

01/09-05/10 - SGS LIFE SCIENCE SERVICES - Fairfield, NJ

Client Service Specialist - Inspection, Verification, Testing and Certification

Laboratory

Conduct follow up calls to new/existing clients on testing requirements.

Routinely support and develop top 50 Pharmaceutical Companies by phone and email.

Maintain active database with current client information using SalesLogix software and

Microsoft Office '03 Suite.

Construct price quotes using SalesLogix software. Up-sell & Cross-sell.

Daily used Sapphire LIMS (Laboratory Information Management Suite) software, for client

sample data info.

Attend Marketing/Sales meetings.

Identify clients and prospects to send promotional literature.

Treat confidential information with discretion.

Aggressively pursue organizational success to achieve outstanding business results.

Champion innovative ideas, solutions and opportunities that challenge status quo thinking

and assumptions.

08/03-01/09 - NIELSEN BAINBRIDGE/NURRE CAXTON - Paramus, NJ

Senior Customer Service Representative - Manufacturing/Distribution of Metal & Wood

Picture Frames

Implement customer ideas to production and marketing departments, for new and innovative

products.

Direct contact from retail, wholesale and promotional mailers from the framing industry.

Continuously initiate and influence relationships, to follow-up and follow-through

customer requests.

Establish an understanding of the business and its drivers, to facilitate customer

inquiries.

Heavy data entry; phone, email, fax, Internet and direct in-house staff. (IBM AS400)

Daily work closely with U.S. Regional Managers on special projects for their top volume

accounts.

Manage West Coast Territory and numerous 6 figure key accounts across the U.S. Up-sell &

Cross sell.

Recognize IT software issues that may help or hinder the department. Later assist IT with

those applications.

Train new employees. Track shipments. Process credits. Work with staff across the U.S.

High volume time sensitive and product sensitive call center.

Ongoing implementation of various office procedures on numerous assignments, for smoother

work flow.

05/91-06/00 - F. HOFFMANN-LA ROCHE, LTD. - Nutley, NJ

Business Support Specialist - Pharmaceutical

Administrative functions for the R&D Division. Reported directly to the Director of the

Department.

Monthly accountability of procurement charges to Corporate Finance Department.

With the R&D Director, forecasted monthly and quarterly specific Cost Center budgets.

Review and process invoices for the Accounts Payable Department.

Knowledge of Microsoft Office '97 Suite - Windows NT applications.

Assisted "NTM", a software company on developing research software applications.

Later train personnel on those, numerous R&D, software applications.

Determine and settle problems with Purchasing Department and Accounts Payable Department.

At SGS Life Science Services, completed the following Skillpath On-Line software

classes from 08/09-03/10:

Microsoft Office Access 2007: Level 1; Microsoft Office Outlook 2003: Level 1,

2, Optimizing Outlook, Organizing your Work, Communicating and Customizing;

Microsoft Office Word 2003: Level 1, 2, 3 and Formatting Documents; Microsoft

Office Excel 2003: Level 1 and portion of Level 2 in May 2010.

EDUCATION:

QUEENSBORO COMMUNITY COLLEGE, New York - Business Administration

FAIRLEIGH DICKINSON UNIVERSITY, New Jersey - Real Estate Salesperson's Licensing Course

BERGEN COUNTY VOCATIONAL TECHNICAL SCHOOL, New Jersey - Bookkeeping & Data Processing

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