Customer Service Project

Highlights ________________________________________________

Personal:

? Experienced Senior Business Application Developer.

? Quick study who takes ownership of projects.

? Disciplined in functioning in office and virtual environment, both

independently and as part of teams.

? Results driven in increasing productivity, data integrity and user

satisfaction.

? Able to prioritize and handle multiple responsibilities.

o Successful in dynamic environments with frequently changing

priorities.

? Fluent in Spanish, English (Advanced).

Hardware: AS/400 (Midrange, iSeries).

Software Languages: RPG/400, COBOL/400, CL and Subfile Programming.

Arrays: DDS-Physical/Logical Files, Join Files, Data Areas, Data

Structures and Data Dictionaries.

Software Tools: SDA/400 (Screen Design Aid), FTP/400 (File Transfer

Protocol), Query/400,

OPNQRYF/400 (Open Query File) and SQL/400.

Other Software Tools to improve Productivity: Robot/Scheduler Application

(AS/400), Turnover Application (AS/400).

Professional Experience _____________________________________

CVS Caremark

Senior Business Application Developer

(RPG/400, COBOL/400, COBOL/OS, CICS, DB2) May 2008

- June 2010

. Actively participated in a short-term project team to implement the

Rebate Program for the company into a Mainframe Computer.

. Engaged in a long-term project to support the migration of clients

due to the CVS/Caremark merge. Responsibilities included the development

and implementation of custom programming in an AS/400 and a Mainframe

computer to support the migration process in order to ensure minimal

client impact.

. Actively participated on the project team to implement the Medicare

Part D Prescription Drug Program. Coded new programs necessary to

accurately process and report on Med-D requirements; including EOB and

PDE reporting and delivery.

. Played a key role in the development and ongoing maintenance and

support of the Medicare Part-D Retiree Drug Subsidy Program application.

Implemented improvements and efficiencies to the system in order to

provide accurate reporting and file delivery to the RDS clients in a

timely manner.

. Provided analysis, design and development for a cross platform

Customer Service Inquiry application. This tool allowed Customer Service

Representatives the ability to quickly and accurately respond to client

inquiries and significantly increased productivity and the total client

experience.

Pharmacare, Inc

Business Application Developer

(COBOL/400, RPG/400, DB2/400)

March 2002 - April 2008

. Analysis, design, development and implementation of FTP application

interface, this custom application allowed for standardization of the

file transfers between data warehouse distribution and secure servers for

client file delivery.

. Analysis, design, development and implementation of a Hard-Coding

application, this application enabled the developers to customize data

extracts for accurate and consistent data delivery to clients.

. Enhanced the newest version of the Clinical Intervention Management

System application by implementing online functionality for the batch

processes.

. Developed and maintained programs for specific business processes to

support business acquisitions.

Pinkerton, Inc July 2000 - February 2002

Security Guard

. Interim position as a security guard while transitioning to the

United States.

Aguas de Cartagena (Colombian Company affiliated to Aguas de Barcelona in

Spain)

Programmer/Analyst (COBOL/400, RPG III, RPGIV/ILE) March

1998 - March 2000

. Project Leader for a Y2K/Native AS/400 Conversion Project, addressing

full date expansion and converting business legacy RPGIII application

into RPGIV/ILE specifications. Ensured adherence to local regulations.

. Project Leader for the conversion of the key applications such as

Financials and Inventory Control for the city of Cartagena.

Programmer (COBOL/400, RPGIII and RPGIV) September 1995

- March 1998

. Actively participated on the project team for the analysis, design

and development for a City Utilities solution implemented in Cartagena.

Ensured adherence to local regulations.

Cartagena Public Company (Colombian Company) May 1990 - August 1995

Programmer/Analyst (COBOL II, CICS and RPGII)

. Developed and completed several key projects such as designing

applications, analyzing and developing commercial software, develop and

maintain applications for Inventory, Payroll and Accounting in a

mainframe computer.

. Implemented uniform programming practices; participated in analysis

and development of project assignments. Responsible for the coordination

of all incoming projects, allocation of resources and supervision of the

programming staff.

Education ___________________________________________________

Information Computer Systems Institute-Colombia - Computer Science

Rafael Nu ez University-Colombia - Accountant

ESL Courses - Rhode Island College - English

Technical Training __________________________________________

Programming Applications SQL/DS and CSP, Programming COBOL CICS/VS,

Programming DITTO Functions, Programming Laboratory AS/400, Advanced

Programming CL/400, Interactive Programming RPG/400, Advanced Programming

SQL/AS400 and Programming RPGILE/400.

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