Sales Customer Service

CHRISTINE A. FIUMANO

**********@*******.*** • 321-***-****

SUMMARY

Accomplished professional with over 15 years corporate world experience who is poised to transition solid

background in Business Operations and Development, Training and Software Support to excel in a

Project Management, Project Coordinator, Executive Assistant or Team Lead role. Exceptionally

organized with well-developed interpersonal skills and the ability to motivate and direct others in a supportive

team environment. Business administration expertise; effectively coordinate and collaborate with cross-

functional teams in the execution of program initiatives and daily operational management while complying

with corporate regulations. Assisted in growing a business entity through life-cycles from $2 Million to

over $30 Million.

KEY COMPETENCIES

Project Management Learning & Education Services Integrity / Adaptable

Operational Management Team Leadership / Coordination Analytical / Problem Solver

PROFESSIONAL EXPERIENCE

SYMANTEC INCORPORATED 1996 – 2010

Symantec, Heathrow 2007

FL 2010

Senior Project Management Specialist – Education Services

• Drove Business Development and program initiatives for multiple regions; Top performers FY 2008-2010.

• Facilitated domestic and international engagements for AT&T, Verizon, IBM; $1.5 Million annually.

• Managed project scope, revenue, tracking, assets and logistics for over 100 engagements annually.

• Performed as “watch-dog” for budget, deferred revenue reporting, and compliance with SOX policies.

• Developed excellent customer relations; resulted in high customer satisfaction, retention and revenue.

• Developed best practices for Virtual learning contract; delivered training to 1200 students.

2009 Symantec Applause Award : Outstanding Customer Service; resulted in $400K New Revenue

Symantec / VERITAS, Heathrow 2000

FL 2007

Senior Learning Coordinator – Education Services

• Team Lead to instructors, developers, sales and training partners; $30 Million, 25 training site operation.

• Provided unlimited support for planning, administration and roll-out of training programs for North America.

• Managed as Customer Advocate; identified root cause and implemented corrective actions.

• Managed quarterly schedules and updates, tracked metrics, assembled financial and statistical reports.

• Streamlined team roles which improved efficiencies to support 50% increase in year-to-year growth.

2006 Symantec A+ Award: Exceptional Performance Supporting a Team.

VERITAS / Seagate Software, Lake Mary FL 1996 2000

Program Administrator – Technical Support Services / Administrative Assistant – Sales Operations

• Performed as Program Manager for 200+contracts ; launched renewal program - captured 80% in renewals.

• Supported Sales Vice President, Director and Field Operations; coordinated Training and Conference events.

• Assembled weekly sales forecasts and communications; processed and tracked expense reports.

ASTRONET (Mitsubishi Electric), Lake Mary 1991

FL 1996

Executive Assistant – Vice President Sales and Marketing Operations

• Supported daily operations for 10 member team; coordinated extensive travel and meeting arrangements.

• Performed calendar management, created collateral, sales presentations and responded to RFP’s.

Education: BS – Information Management: Seminole State, Lake Mary, FL (2013) currently matriculating.

Computers: MS Office / MS Project / Oracle / Crystal Reports / Business Objects / LMS & CRM Databases

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