Computer Science Technical Support

Jeremy S Holcomb

*** ********* ****

Rochester NY, 14618

585-***-****

******.*.*******@*****.***

Skills and Abilities:

Proficient in: Microsoft Word, Microsoft Excel

Familiar with: Java, Microsoft Windows, Ubuntu Linux, Macintosh Snow

Leopard, Microsoft Power Point, Microsoft Access, Microsoft Outlook, Lotus

Notes, Visual Manufacturing,

Education:

Monroe Community College, Rochester New York

AS in Computer Science (Expected Graduation Date: 05/2011)

Related course work:

Data Structures with Java - Created and manipulated abstract data types

such as linked lists, queues and stacks with java.

University Physics 1 - Used calculus to solve physics problems.

Technical Writing - Mastered writing in the direct and indirect styles.

State University of New York at Brockport (09/2005-12/2005)

Intro to Computer Science - Wrote object oriented programs using Java

Monroe Community College, Rochester New York

AS in General Studies (1998 - 2000)

Related course work:

Assembly Language

Calculus 1, 2, and 3

Employment Experience:

Hover-Davis Inc., Rochester New York

Hired as an Assembler, later promoted to Assembly Technician followed by

Technical Support Specialist

Technical Support Specialist (09/2008 - 06/2010)

. Corresponded with customers, distributors, and field support engineers

to provide troubleshooting assistance with products via email and

telephone.

. Coordinated warranty and paid product repairs and upgrades.

. Wrote technical bulletins for field service engineers and

distributors.

. Examined product documentation for technical accuracy.

. Installed and repaired products at customer sites.

. Reported end user product failures to continual improvement teams.

Assembly Technician (2000 -2008)

. Built a high precision machine with an onboard computer, several axes

of motion and pneumatic operations called the Hover Davis Direct Die

Feeder.

. Wrote process procedures for building, calibrating and shipping

products.

. Implemented 5s Kaizen manufacturing practices.

Assembler (1998 - 2000) and (1995-1998 Part Time)

. Produced various products

Krony's Pizza Etc., Spencerport New York (2001 - 2010) (10 - 15 hours per

week)

. Closed pizza shop at end of night. This included zeroing cash register

depositing daily money into a safe, making sure the equipment is

properly cleaned and turned off at night.

References: Available upon Request

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