Customer Service Manager

M ichelle Dunn

**** ********* *** * *

L ago Vista, Texas 78645

Cel l: 512-***-****

m *******@***.***

Objective:

I am looking for a position to utilize my extensive skills in public relations.

Summa ry:

I have proficient technical and computer skills, excellent customer service, strong work ethic, self-

starter, highly motivated, interpersonal, accuracy, attention to detail, great organization stills, and

g reat writ ten and oral communication skills. I have the ability to work effectively in a fast pace

environment with lit tle or no supervision, and change directives quickly. I can multi-task and manage

p rojects until completion. I have 8 to 12 years of experience proficiency in MS Office, Word, Excel,

Outlook, Quick books Pro. I also have a notary certificate. I am also currently taking online classes to

get my Bachelors in Science and for Criminal Justice.

Accomplishments:

I have had the opportunity to t rain other employees to achieve my goals and help achieve others with

t heir significant improvements in their productivity and to cross t rain in other areas. Due to the fact

t hat I have been in the banking industry for 10 years I am confident with customer service, sales, and

have office experience.

E xperience:

Security State Bank & T rust

7626 Lohmans Ford Rd

Lago Vista, Texas 78645

C ur rent Position: New Accounts Representative/Assistant Supervisor/Teller Supervisor

Resigned Position: Supervisor Teller

• Supervised and coordinated activities of employees, engaged in paying out money, and keeping

records of financial transactions.

• Executed daily operations, customer service, answering phones, research

• Wrote and produced procedures

• Monitored and reviewed, financial institutions security procedures and controlled access to

vault, accuracy, neatness, and conformity to policies and procedures

• Provide notary services

• Responded to customer complaints, writ ten and telephone requests, fraud disputes, and wire

t ransfers

• Examined reports & daily t ransactions for accuracy

• Audited cash drawers and vault monthly

• Sold all products and services

• Responsible for opening and closing institution per schedule

• Active with the chamber of commerce and the community

• Sta rt Date: April 13, 2004 End Date: Resigned- Novemeber 24, 2010

Reason: I wanted to pursue a different career opportunity and help husband get his business started

Service M aster

2904 Shell Rd

Georgetown, Tx

C u r rent Position: M arketing /Office Manager

• Continuing Education, Estimating (for fire and water remediation), marketing, sales for fire

and water damage, carpet, and t ile cleaning.

• Perform a variety of general office duties, data entry processing and attend several company

events and charities.

• On call for the call center

• Interact with inside and outside customers and vendors promptly and courteously; ascertains

t heir needs and provides assistance in accordance with established policies and procedures or,

i f unable or unqualified to assist, promptly refers to the appropriate party or department.

Manager: W illie Pesina 512-***-****

Start Date: January 17, 2005 End Date: C u r rently employed, part-time

Education:

G raduated from Marble Falls High School in 1995 and received a diploma. I also have been

t aking continuing classes and currently taking online classes at Grand Canyon University

to get my degree in Health and Science.

References

Denise Bar rios Urgent Health Care 805-***-****

Willie Pesina Service Master 512-***-****

Sandra Kenney Compass Bank 805-***-****

Julie Solorzano Compass Bank 512-***-****

Contact this candidate