Customer Service Computer Science

Ala Ahmad

****C Mosby Ct. . Harrisonburg, VA ****1 . Cell: 540-***-**** .

***.*****@***.***

Profile

. Demonstrated ability to learn quickly and provide excellent customer

service

. Able to speak and read Kurdish, Arabic and English

. Proficient in Microsoft Office, Java, Visual Basic, Photoshop,

Dreamweaver, Object-Oriented Programmer, HTML, MySQL, CSS, JavaScript,

PHP, SciTE, and Linux

. Seeking job in computer programming and software applications

. Willing to Move to Florida

EDUCATION

Eastern Mennonite University, Harrisonburg, VA Expected Graduation Dec.

2010

Bachelor of Science Degree Major: Computer Science

Blue Ridge Community College, Weyers Cave, VA 2007

Advanced Associate's Degree in Arts & Sciences Major: Computer Science

EMPLOYMENT

Web Intern, American Institution for Cancer Research, Washington, DC

Summer 2010

. Created web site for employees by using HTML and CSS

. Worked through main site to change or add images using HTML and CSS

. Used Photoshop, Dreamweaver and Convio to make changes to the website

. Created mobile site using JavaScript following extensive research and

presenting findings to supervisor

. Updated employee site with news, benefits updates, and role/policy

changes

Volunteer, New Bridges Immigrant Resource Center, Harrisonburg, VA Summer

2009

. Downloaded new software into all computers

. Helped set up home page for employee laptops

. Ensured that every computer had a connection to internet and printer

. Talked to technical operator when internet connection was down

Teller, Wachovia Bank, Bridgewater, VA 2008

. Provided professional customer service by performing transactions with

quality and efficiency

. Recognized opportunities to grow customer relationships by referring

and selling products and services

. Exhibited the five attributes of quality customer service, which

included: friendliness, clear communication, staff product/service

knowledge, willingness to meet needs and an interest in solving

problems

Customer Service Associate, Circuit City, Harrisonburg, VA 2007-

2008

. Solved customer problems with solutions that advanced company and

customer satisfaction

. Utilized knowledge and experience with products and services

. Answered phone and directed calls or responded to questions

. Operated cash register; reconciled cash in the register at opening and

closing

Photographer, PCA Portrait Corporation of America, Inc., Matthews, NC

2005-2006

. Took pictures and reviewed with customers, assisted with selecting

poses and placing orders, used sales skills to encourage larger

package purchases

Cashier, Harris Teeter, Falls Church, VA 2002

-2004

. Greeted customers with a courteous smile, responsible for cash

register with consistent high level of accuracy, answered phone calls

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