Customer Service Data

Summary

Universe Designer, and Business Intelligence Professional: Over 9

years managing, and analyzing data needs; proponent for

intelligent business decisions. Developed, and implemented

departmental incentive reporting which supported upper

management, while eliminating over 250 monthly hours of manual

administrative processes. Developed hundreds of managerial, and

client facing reports, for internal and or external usage. Proven

high productivity track record of consistently meeting project

requirements and deadlines. Organized and self-motivated problem

solver, with ability to handle multiple projects simultaneously

while maintaining quality and integrity of information presented.

Computer skills

SAP Business Objects

SAP Business Objects Enterprise XI through XI Release 3, and

prior versions.

WebIntelligence: Data analysis, Query and Report Filters, Query

Unions and Multiple Query Merges, Drill Down, Cross-Tab and Chart

design, Variable and Function creation.

Universe Designer: Row level security, List of Values

customization, Parameterization, Object definition, Intelligent

Aggregate Query, Derived Tables, Universe linking, and Aliasing.

Central Management Console: Security policy, group and user

policy definition and standardization, logical structuring and

modeling, report scheduling and publishing, event layering.

Crystal Reports 7 through 2008: Parameterization, Web

Presentation Design, Sub-Reporting, Sections and Grouping, in

report filtering, dynamic report linking.

Crystal Xcelsius 4.5 and 2008: Dashboard creation, definition,

Query as a Web Service

Deski: Data analysis, Query and Report filters, Unions, Variable

and Function creation.

Data Integrator / Data Services: Relational table creation,

external Lookups, fact / dimension table generation, real time

and batch job generation and scheduling, historical data

preservation, Data Quality and Data Cleansing, Script and

programming integration.

Languages

Familiar with: Oracle, Microsoft Visual Basic, HTML, PHP, Sybase,

PL/SQL.

Software

Database: Microsoft SQL Server, and Microsoft Access 2000 through

2008, Oracle 9i through 11g, Sybase Adaptive Server Enterprise 11

through 15, IBM DB2, MySQL

Database Applications: Microsoft SQL Administrator, Toad for

Oracle by Quest, Oracle SQL Loader, SquirrelSQL, Microsoft ODBC,

Sybase iSql

Platforms: Microsoft Windows - Desktop: XP, Vista, 7; Server:

2000, 2003, 2008

Other: Symposium, Kronos, Witness, TotalView

MS Office (Word, Excel, Power Point)

Education

State College of Florida 2006 - Present

Bradenton, FL

Pursuing B.A. Degree in Management Information Systems. Focus on

Computer Programming and data analytics.

Experience

Information Management Analyst - (Business 2010 - Present

Intelligence Developer and Data Analyst)

TriNet HR

Primary responsibilities include liaising with

business partners to determine data and

reporting requirements and uses.

Perform Data Analysis including the collection

of data from various sources for comparisons,

quality and completeness. 2003 - 2010

Application evaluation and testing.

All phases of Project Lifecycle: Meet with

Business Units for requirements gathering and

scope definition, product development, report

and code promotion, unit testing and user

acceptance testing, communication with project

sponsor(s).

Enterprise Information Analyst - (Business

Objects Universe and Report Developer)

PSCU Financial Services

Primary responsibilities include technical support in design and

development including standards and best practices.

Perform Data Analysis including the collection of data from

various sources for comparisons, quality and completeness.

Universe Designer, developer, implementation, and maintenance.

Develop reports utilizing Web intelligence, Crystal Xcelsius,

Crystal Reports, or Deski.

Dashboard development to provide key productive indicators for

intelligent business decisions.

All phases of Project Lifecycle: Meet with Business Units for

requirements gathering and scope definition, product development,

report and code promotion, unit testing and user acceptance

testing, communication with project sponsor(s).

Designed and implement processes for management efficiency.

Report Developer 2001 - 2003

PSCU Financial Services

Developed Crystal Reports and WebIntelligence

reporting/Dashboarding in addition to SQL generated outputs.

Implemented group and user level security rights.

Designed, developed, and tested batch scripting for report

publication and data load processes.

Customer Service Representative II 2001 - 2001

PSCU Financial Services

Primary functions included problem solving customer issues,

perform key metric generation.

Account Service Manager 1998 - 2001

MCI

Primary functions included problem solving customer issues,

perform key metric

Performed minor computer technical support for Microsoft Network.

Handled customer service assistance for Chrysler Financing Corp.

References available upon request.

Contact this candidate