Customer Service Manager

ND

**** *** **.. *** * HAWTHORNE CA, ***** PHONE 424-***-****

IRMA SANTAMARIA

SUMMARY OF QUALIFICATIONS

**/**** **/**** ************ Companies

Training Manager Assistant

Data Entry: Filing, preparation of classroom materials.

Processing and recording employee information/ Tailwind.

Verifying identification and credentials before administering skill/certified testing.

Computer Based Eskill Training, to hold JVIndustrial Data as well as all Human

Resource material.

Assist in all think Clients based on all JV Industrial Orientations (JV Orientation.

Hex Chrome, Flange, Neumatitic leak, Torque tools, and all Supervisor Computer

based training.

All in House Craft Test

NCCER Coordinator (Proctor all NCCER Assessments (NCCER Coordinator

proctor Certified.

02/2006 08/2007 Welltech Safety & National Training Systems

Regional Training Manager Assistant

Customer and Client Communications

Data Entry Proficient in Word, Excel, Power Point, Microsoft Outlook and Microsoft

Publisher

Company based ISNetworld (data base designed to house all Timec Welltech training

data as well as all Human Resources materials)

Assist in clients based Timec Orientation (COSP) Code of Safe Practices Assist in

administering NCCER Craft Assessments ( National Center for Construction

Education and Research)

Proctor NCCER Assessments (NCCER Proctor Certified)

Filing Inputing data into daily training sheets as well as creating worksheet.

Document Control, making copies of all training material required scheduling RSO

training when needed

Mailing all documents

Set up catered meals when needed

Customer Service

11/2003 02/2006 Timec Company Inc

Human Resource Assistant

Ongoing recruitment for different positions and levels, sourcing, phone

screening, dispatching employees to various jobs sites, testing and scheduling pre

employment, scheduling for training classes, processing new hire paperwork.

EDUCATION

04/06/2004 National Center for Construction Education & Research

ACTP Coordinator

CPR/First Aid

TSI 8020 PortaCount Certified

LANGUAGES

Bilingual ( English/ Spanish)

REFERENCES

REFERENCE AVAILABLE UPON REQUEST

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