Customer Service Sales

L. Diana Bailey

*** ***** ******, **** ******, IL 60466 C: 708-***-****, ***********@***.***

Seeking an administrative/financial support position that utilizes my exceptional organizational, word

processing, data entry, accounting and customer service abilities.

PROFESSIONAL SUMMARY

* Knowledge and proficiency of: Microsoft Suite: Word, Excel, PowerPoint and Outlook; and

Accounting/ERP Software:

QuickBooks Pro, OneWrite, Peachtree, Deltek, Impact, Omnis and Navision.

* Accurate 10 key by touch

* 80+ words per minute

* Fast/Accurate data entry

* Extensive knowledge of accounts receivable/payable, payroll administration and benefits management

* Strong customer relation skills

* Strong ability to multi-task

* Strong ability to learn new tasks/procedures

SELECTED ACCOMPLISHMENTS

* Developed a successful campaign to collect millions of dollars of uncollected receivables which had

been outstanding for a number of years.

* Performed detailed review of financial data by correcting errors and ensuring consistency in

transactions.

* Streamlined accounting processes to reduce paperwork and document requirements increasing

efficiency and productivity by 50%.

* Analyzed such problem areas as organization, personnel and equipment utilization, forms design

and functions, systems, and procedures, to determine needed modifications or improvements.

* Reconciled financial reports and performed internal audit to determine cash flow issues.

* Revamped chart of accounts and launched a competitive pricing strategy increasing profit margins

by 5%.

* Developed and managed $2 million annual operating budgets allocated for sales and administrative

expenses.

* Initiated and oversaw customization and staff training of the Intuit Masterbuilder 7 software program

designed to interface a comprehensive set of integrated programs such as accounting, job costing,

estimating, project management, scheduling, customer tracking, database and proposal writing,

improving productivity and cost reduction by 20%.

* Maximized productivity across the departments by implementing and streamlining processes and

procedures to operate effectively with fewer employees.

* Prepared management reports, including weekly flash reports, and sales analysis reports for senior

management.

* Played a key role in developing and maintaining vendor relationships, including health/property

insurance companies, landlords, and others. Served as the contract point person and administrator.

* Proven track record of consistently exceeding expectations.

* Received numerous letters of recommendations, and appreciation from management.

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L. Diana Bailey (cont)

PROFESSIONAL EXPERIENCE

BOOKKEEPERS PLUS, Chicago, IL 2009 - Present

Currently providing Bookkeeping and Administrative services to clients as an Independent Contractor.

Duties include daily processing of a/p invoices, to include entry, coding, and batching; weekly payroll processing; billing

inquiries, collections; monthly closings; preparation of weekly flash reports, sales analysis reports and company

and personal financial reports, expense reports; completing quarterly and annual state and federal tax reports; and

assisting with annual audits.

HOLLY HUNT ENTERPRISES, Chicago, IL 2004 – 2008

A/P & A/R Manager for this nationally-recognized haute couture furnishings company with an annual sales

of $140M.

Managed accounting operations through a team of 13 accounts payable and accounts receivable

professionals who handled a daily average of $2M in receipts and payables to ensure profitability for the

entire corporation.

AZTECH PAVEMENT, Chicago, IL 2003 - 2004

Short-term contract as Bookkeeper/Administrator for small start up paving company.

Planned, designed and selected site location; overseeing equipment/furniture/telecommunications setup.

Implemented office processes and procedures. Hands on responsibility for managing broad-based

accounting: accounts payable, billing, payroll, budgeting, collections, financial analysis, and financial

reporting.

ROSE PAVING & SEALCOATING CO., Bridgeview, IL, 1990 - 2002

Served as Office Manager for this $30M national full-service commercial and industrial paving company.

Reported to CFO assisting in all financial and accounting affairs, compliance issues, daily business

operations, corporate administration and all aspects of HR programs: recruiting, hiring, and compensation

benefits.

Education

•Northwestern University, Evanston, IL

• BAeD: Illinois Teachers College North, Chicago, IL

Affiliations/Civic

JENNY FALLICK CANCER SUPPORT CENTER MU PHI EPSILON INT’L

Volunteer International Professional Music Fraternity

REFERENCES FURNISHED UPON REQUEST

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