Richard Kramer

** ********** *****

Riverdale, New Jersey 07457

973-***-****

abhvm3@r.postjobfree.com

**** - *** **** ******* ***** Graphics Clifton, NJ

Director of Quality Assurance ISO 9002 Coordinator FSC

Coordinator

Responsibilities:

- Directed workflow of all projects ensuring all quality procedures

were met

- Worked directly with all department heads to address any concerns

uncovered

- Consult with and assist clients with technical solutions

- Audit outside vendors to ensure compliance with client standards

- Maintain oversight of all projects to adhere to tight scheduling

- Physically inspect all outgoing jobs to ensure customer

satisfaction

- Schedule regular meetings with department heads to address any staff

concerns or recommended system improvements

- Report directly to management on all projects

Accomplishments:

- Write procedures for all departments

- Implement corrective and preventive actions to handle ever changing

quality standards

- Document company savings as direct result of quality procedures

- Trained personnel to instill value of quality goals

- Initiate procedures for new state of the art equipment

- Assumed a lead role in obtaining FSC (Forest Stewardship Council)

certification

1995 - 1999 Applied Printing Technologies Moonachie, NJ

Director of Quality Assurance ISO 9002 Coordinator

Responsibilities:

- Ensure highest level of quality by implementing procedures

- Managed quality control personnel at vendor's facility

- Multi task with all departments to achieve quality standards throughout

- Interface with production and sales staff to keep informed of all

revisions and deadlines

- Conduct internal audits to advance ISO standards

Accomplishments:

- Attained ISO lead auditor position

- Trained staff in auditing techniques

- Instrumental in obtaining ISO certification

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