Human Resources Management

PAMELA V GENSKE, SPHR, MHCS

* ******* **** ********, ** 02816

Home: 401-***-**** Cell: 508-***-**** *********@*****.***

OBJECTIVE

Experienced, energetic Human Resoures leader seeks senior position with

industry leader that drives innovation and excellence by putting employees

first and creates a talent management culture that values continuous

learning, demonstrating strong values of integrity, teamwork and service.

CORE COMPETENCIES

Team Leadership ( Talent Management Strategy & Execution ( Leadership

Development ( Employee Relations

Instructional Design & Evaluation ( Adult Learning ( Employee Engagement (

Continuous Improvement

Executive Coaching ( Facilitation ( Organizational Agility ( Talent

Acquisition ( Change Management

RECENT ACCOMPLISHMENTS

Streamlined an operational human resources team to a talent management

based structure to adapt to the changing needs of the organization.

Through continous improvement processes, reduced time to fill rate from an

average of 88 days to 42 days.

Successfully implemented a full scale succession planning process to enable

the organization to have a steady talent pipeline available to reduce

opportunity costs when positions are left unfilled.

PROFESSIONAL EXPERIENCE

BLUE CROSS AND BLUE SHIELD OF RHODE ISLAND, Providence, RI ( 2006-Present

Director - Human Resources

Develop the tools, plans and strategies to heighten learning and talent

acquisition at the organization. Coach and lead Business Partners on daily

Human Resource issues and opportunities. Enable BCBSRI to become an

Employer of Choice through people interventions. Ensure the Talent

Acquisition process brings a well rounded, diverse workforce. Manage

Employee Relations issues proactively to ensure organizational success and

alignment with Best Place to Work practices. Define and lead talent

management strategy and development to grow, engage and retain top and

emerging leadership talent. Collaborate with business and HR leaders to

drive organizational talent review process, create succession and

development plans. Provide leadership consultation to identify appropriate

learning solutions to improve and/or accelerate high potential performance.

Design, develop, implement and measure tools for corporate change.

ROGERS CORPORATION, Rogers, CT ( 2005-2006

Organizational Development Leader

Consult with various departments, individuals, and key stakeholders to

determine potential training and development needs and develop custom and

off-the-shelf solutions to meet those needs for the entire corporation.

Develop and implement a total Talent Management program to include

succession planning, people development tracking, and performance appraisal

tools.

AHOLD USA, Carlisle, PA/Quincy, MA ( 2002-2005

Senior HR Planning Specialist - Stop and Shop Supermarkets

Partner with the executive and Human Resource teams within the Stop and

Shop/Giant of Landover organization to develop comprehensive succession

plans, career paths, and progressive performance management to ensure

organizational success. Partner with the Stop and Shop executive team to

streamline performance management processes to ensure 100% completion of

employee appraisals on an annual basis. Develop methods of tracking

employee performance, career paths, and routes for diverse talent.

Senior Training & Management Development Business Partner

Enhance the leadership of the Ahold organization at the Boston, Carlisle,

Landover, Chantilly, and Buffalo locations through management development

interventions and partnership. Partner and Coach Managers and Directors

in the development of their leadership styles and the strategic and day-

to-day management of their teams using assessment tools, development

plans, and other initiatives.

TOWERS PERRIN BENEFIT ADMINISTRATION SERVICES, Chesapeake, VA ( 2002

Contract Employee - Ford Motor Company Open Enrollment

Assist the Specialty Call Center as a Team Lead by reviewing manual

enrollments and handling difficult calls. Partner with the Ford Motor

Company Human Resource Representatives on-site during open enrollment.

.

CHUBB GROUP OF INSURANCE COMPANIES - Chesapeake, Virginia (1999-2002

Learning and Development Manager

Challenged to design, implement and maintain a formal, company-wide

development program addressing the diverse training needs of associates,

and managers and construct a learning platform for the constant development

of claims trainees. Areas of concentration include unit assessment,

trainer support, staff assessments, performance consulting, statistical

analysis, retention strategies, customer service and after-hours training,

employee interviews, and staff supervision.

AVIS RENT A CAR SYSTEM INC. - Virginia Beach, Virginia (1997-1999

Trainer/Documentation Specialist

AMERICAN FUNDS SERVICE COMPANY - Norfolk, Virginia (1992-1997

Trainer

EDUCATION

M.S. Human Resources Management - Troy State University, Troy, AL

B.A. Liberal Arts Management - Virginia Wesleyan College, Norfolk, VA

CERTIFICATIONS

Center for Leadership Studies Assessments 2000

Facilitator for Development Dimensions International 1999

Certified Situational Leadership/Service/Coaching/Selling Master Trainer

2006

Facilitator for Achieve Global 2005

Certified in Lominger Organization, Interview, and Leadership Competency

Tools 2005

Certified TalentView Facilitator through Personnel Decisions International

2006

Certified DISC Facilitator 2006

Certified Senior Professional In Human Resources 2000

Program in General Insurance (INS) and Insurance Services 2000

Registered Corporate Coach 2009

Certified Master Human Capital Strategist 2009

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