Human Resources Manager

CARTER • **********@*******.*** • 734-***-**** ● Page 1

DAMON A. CARTER, M.A.

PO Box 584 Feasterville, PA 19053 • **********@*******.*** • 734-***-****

Forward-thinking and results-oriented Human Resources professional with proven experience

identifying and leading complex HR initiatives that strategically align with the core objectives of the

organization.

CORE COMPETENCIES

EXECUTIVE COACHING EMPLOYEE & LABOR RELATIONS OPERATIONS MANAGEMENT

LEADERSHIP DEVELOPMENT ORGANIZATIONAL EFFECTIVENESS STRATEGIC PLANNING

CHANGE MANAGEMENT FACILITATION/TRAINING SKILLS PROJECT MANAGEMENT

KEY ACCOMPLISHMENTS

• In 2010-2011, led and directed all site closure activities ( 440+ Employees) including WARN notices, site

communications and employee transition strategies at Express Scripts Inc. (ESI)

• In 2010, strategically partnered with the Pharmacy Operations Leadership Team to accomplish several

critical operational projects including the launch of a new High Volume Filler operation in St. Louis, MO

• In 2009 and 2010, provided strategic leadership as an integral member of the ESI Bargaining Committee

during decisional bargaining sessions between ESI and the SEIU

• In 2009, established and implemented the first comprehensive Labor Management Strategy at ESI which

consisted of Positive Employee Relations Training; Climate Assessment Tools; Union Organizing

Simulation; and a global Employee Relations Strategy

• In 2007, created a standardized Discipline Investigation Process that was utilized as an internal best

practice at ESI

• In 2006, effectively managed various community outreach initiatives and obtained unanimous approval

from local government officials to reissue $8MM in revenue bonds for General Electric Company (GE)

• In 2006, developed and regularly facilitated monthly Non-Exempt Leadership Training Modules

(Conflict Management; Effective Discipline Management; Effective Coaching Strategies ) at GE

• In 2005, redesigned all of the Incentive Compensation Plans for the ICS Sales Department at Carrier

Commercial Refrigeration to insure strategic alignment with business unit financial goals

• In 2003, successfully defended against two simultaneous union organizing attempts by the UAW and

Teamsters at LDM Technologies, Inc.

PROFESSIONAL EXPERIENCE

DIRECTOR, HUMAN RESOURCES 7/2007 – present

EXPRESS SCRIPTS INC. Trevose, PA

As Pharmacy Operations Director, provide strategic HR leadership to all Pharmacy Operation locations,

including Front End Pharmacies and Fulfillment Centers (4000+ Employees/7 Non-Union & 4 Union

Sites/10 Direct Reports).

• Ensure key HR strategies such as performance management, compensation planning, talent management,

mentoring/coaching, employee engagement, change management, staffing strategies and leadership

development were effectively executed in a timely fashion across Pharmacy Operations

CARTER • **********@*******.*** • 734-***-**** ● Page 2

• Directed various HR integration activities resulting in the successful acquisition of another PBM

Operation in 2009, including leading Day 1 activities at one (1) of the four (4) newly acquired sites

• As ESI Chief Spokesman, successfully completed two (2) labor contract negotiations resulting in

significant cost savings, improved alignment with corporate policies/procedures and increased

operational flexibility in 2007 (UAW) and 2008 (AFSCME)

• Created and facilitated a Strike Simulation/Business Continuity Table Top Exercise in 2010

• Achieved 61% reduction in the total number of grievances filed at ESI in 2009

• Tactically address various employee relations issues and developed a comprehensive union avoidance

strategy that was consistently applied across all Pharmacy Operations locations

• Partner with the Legal Department to investigate and respond accordingly to all EEOC claims, NLRB

charges, litigations, local arbitrations and reduction-in-force (RIF) activities

SENIOR HUMAN RESOURCES MANAGER 7/2006 –

7/2007

GENERAL ELECTRIC COMPANY – PLASTICS DIVISION Burkville, AL

Managed all HR activities at a multi-unit, chemical operations plant (360+ Employees/1 Non-Union Site/3

Direct Reports).

• Led key HR processes including employee development; HR compliance; salary planning; staffing;

restructuring activities; employee relations; health & safety; and union avoidance strategies

• Led annual talent planning process including performance reviews, calibration discussions (i.e. 9-Block

Exercise) and succession planning strategy with plant leadership team

• Actively participated in campus recruiting efforts, including the site Co-Op Program and the Operations

Management Leadership Program

BUSINESS UNIT HUMAN RESOURCES MANAGER 7/2004 –

7/2006

UNITED TECHNOLOGIES CORPORATION – CARRIER CORPORATION Wichita, KS

Established the Human Resources function as a strategic business partner throughout the International Cold

Storage (ICS) business unit (230+ Employees/3 Non-Union Sites/3 Direct Reports).

• Supported multiple business unit functions including Operations, Sales, Finance and Supply Chain

• Reshaped the ICS business culture and effective management of planned organizational changes

• Ensured ethical compliance throughout ICS as a trained Business Practice Officer

• Led annual talent review process for all functional leaders including employee development and

succession planning for key management positions

• Led global Employee Survey action planning activities for Carrier Commercial Refrigeration in 2005

ADDITIONAL EXPERIENCE

• Adjunct Faculty Instructor, Cornerstone University

– Adult Education, Troy, MI 2002 – 2004

• Plant Human Resources Manager, LDM

Technologies, Inc., Romulus, MI 2002 – 2004

• Plant Human Resources Manager, LDM

Technologies Inc., New Hudson, MI 2001 – 2002

• Labor Relations Representative, DaimlerChrysler,

Detroit, MI 1998 – 2001

EDUCATION

MASTER OF ARTS, INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY 2001

UNIVERSITY OF DETROIT-MERCY Detroit, MI

CARTER • **********@*******.*** • 734-***-**** ● Page 3

BACHELOR OF SCIENCE, PSYCHOLOGY 1997

WAYNE STATE UNIVERSITY Detroit, MI

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