Manager Machine Operator

VU TRAN 617-***-****

*** **** ******* * ***** Way, Dorchester, MA 02124 *********@*****.***

PROFESSIONAL SUMMARY

. History of building software systems with improved functionality and

productivity, consistently meeting critical requirements

. Responsible for the repair and maintenance of printers, monitors,

scanners and hardware

. Provided assistance at the in-house helpdesk providing technical

support by phone and in person to the facilities staff

. Computer/Technical expertise: Microsoft Office 2003/2007, Desktop

Support (Windows XP), Network Configure & Administration, Intrusion

Analysis & Defensive Strategies, Hardware Assembly & Installation,

Windows Vista and Windows 7 Client, Network Defense & Countermeasures

HAND ON TRAINING SKILLS

Activplant (Machine Data Linux System Configuration &

Collection Application) Administration

Bilingual: English / Vietnamese Implementing Microsot Internet Security

& Accleration Server 2006

Installing & Configuring the Configuring & Troubleshooting a Windows

Windows Vista/7 OS Server 2008 Network Infrastructure

Windows Server 2008 Active Infrastructure Configuring Windows

Directory Domain Services Mobile Computing & Application

Monitoring & Troubleshooting Configuring & Troubleshooting Identify

Microsoft Exchange Server 2007 and Access Solutions with Windows Server

2008 Active Directory

RELEVANT EXPERIENCE

11/2010 - 12/2010 Aerotek (AVNET) Acton, MA

Computer Assembly

Nortel, Riverbed, HP Brand

Motherboard, Cpu, Ram, CPU fan, Chassis, Hard Drive,

CD-Rom, Floppy Drive, Nic Card, Sound Card

Motherboard Testing

Firmware update

WinPE

Ghost Image (Acronis True Image)

Burn In Test

Bios Setup

Network Booting

9/2010 - 9/2010 American Career Institute Braintree, MA

IT Intern

Help IT Manager to troubleshoot any IT issues

Move and reconfigure classroom machines

Assist IT department with supporting over 400 students

Users password reset

07/2006 - 07/2009 P&G Gillette South Boston, MA

Data Clerk

Collected machine production data sheet

Created daily production report (Excel, Activplant)

Send report to all team leads and manager

Computer keys troubleshooting

Design and Manage MS Access database

Machine Operator

Operate Aqua Washer and LES production machine

Wash and inspected Razor Blades

10/2004 - 05/2006 Author Blank & Co. West Roxbury, MA

Machine Operator

Operate the Spartanic production machine

Place cards in the box and put it onto the skid

01/2002 - 09/2002 Paraclete Center South Boston, MA

IT Intern

Activate usernames and set user policies on NT Server

Ghosting

Provide Network configuration and troubleshooting

Install/Upgrade computer hardware

Install/Upgrade computer operation system

01/2001 - 11/2001 Katharine Gibbs School Boston, MA

Bookstore Assistant (Work Study)

Assisted bookstore manager with inventory

Distributed textbooks to all classes

Oversaw late book requests

Resolved student inquiries concerning textbooks

OTHER EXPERIENCE

Help friends and relatives troubleshoot their PC problems.

Clean Virus, Spyware, Adware

Install and configure any Windows issue

Hardware replacements

CERTIFICATION

Comptia A+ Comptia Network+ Comptia Security+

EDUCATION

03/2010 - American Career Institute Braintree, MA

10/2010

Master Certificate of PC & Network Design with Security

10/2000 - 3/2002 Katharine Gibbs School Boston, MA

Associate Degree of Applied Science in Computer Network Operations

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