Customer Service Manager

LINDA M. VEGA

QUALIFICATIONS

. Payroll Accounting Administrator

. Assistant HR Administrator

. Software: QuickBooks, Peachtree, EDP, ADP

. MS Office

. Retail Management

PROFESSIONAL EXPERIENCE

Payroll Accounting Administrator

Atlantis Engineering, Farmers Branch, TX 07/09/10 to

11/12/10

Administered and processed payroll for a HVAC, Plumbing and

Construction company for approximately 100

Union employees, salaried employees and subcontractors.

( Processed/distributed payroll using:

-QuickBooks software for Union employees.

-Peachtree software for salaried and subcontractors

-EDP software for verification of job time, work orders,

service agreements.

( Reviewed Union agreements to determine payroll factors and pay

rates.

( Compared wage computations, logs and time sheets to detect and

reconcile payroll discrepancies.

( Performed maintenance of employee data: tax changes,

garnishments, deductions, etc. .

( Managed vendor (subcontractor) accounts: generated weekly on

demand checks, lien releases,

contract agreements.

( Produced a variety of Excel reports for management.

( Handled all billing and collections for Capitol Painting &

Construction (subsidiary).

( Assisted in Accounts Payable and Accounts Receivable, as

needed.

Team player with excellent people, verbal and written communication

skills; professional demeanor.

Payroll Administrator/Human Resources Assistant

Voice Powered Solutions, Tampa, FL

11/07/07 to 04/16/10

Reported directly to Vice President of a business-to-consumer call center

serving Fortune 500 clients. Acted as liaison between HR Manager, Finance

Director, IT Manager and Operations Manager.

( Processed/distributed weekly payroll using ADP software for 300+

employees.

( Solid understanding of current wage and hourly laws, state and

federal.

( Researched/resolved all payroll discrepancies regarding incentives

and bonuses.

( Performed maintenance of employee data: tax changes, garnishments,

deductions, etc.

( Processed all Worker's Comp claims.

( Conducted new hire interviews; screened applicants.

( Processed new hire paperwork, assisted in orientation, handled

background checks, and drug testing.

Retail Store Manager

3 Day Blinds, Dallas, TX

06/18/03 to 08/02/07

Managed day-to-day operations of retail blind, shade and shutter showroom

for leading retailer and manufacturer of custom window treatments with over

200 stores. Responsibilities: consultative sales, customer service,

employee relations, recruiting, marketing, P&L's, instructor training.

. Exceeded company goals consistently; thorough knowledge of Financial

Reports and P&L's.

. Formally recognized two consecutive years for highest profit increase in

district.

. Formally recognized for exceptional customer service.

. Managed expenses and capital expenditures to adhere to all company

standards.

. Built strong customer relations with Chamber Members, Interior Designers

and Building Contractors.

. Strong, but affable leadership skills; promote and support positive, pro-

active employee relations.

. Recruited, hired, trained, scheduled and evaluated team.

1325 Rocky Creek

Allen, TX 75002

Cell: 972-***-****

E-mail: ********@*******.***

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