Customer Service Sales
Resume:
Barbara McNeill
Maple Shade, NJ 08052
E-Mail: *******@*******.***
An Administrative Assistant with twenty years experience in clerical
duties, maintaining confidential records, filing, copying; organization of
offices, maintenance of data concerning program graduates and alumni; and
maintenance of active student files. Specific computer skills include
Microsoft Word, Excel, Windows Vista, and Internet. A detail-oriented team
player whose major strengths include excellent communication, organization,
customer service skills and a proven track record in working effectively in
fast paced, high volume environments.
Employment History
Ending Salary: $44,000.00
11/2008 to 01/2011 Star Career Academy, Philadelphia, PA
Career Assistance/Bursar
05/1998 to 11/2008 Star Technical Institute, Stratford, NJ
Career Assistance
. Overseen the overall operations of student financial services, billing
and receivables, and cashiering functions to include Pedy-cash
disbursements. Provided direction and leadership in financial
management, fiscal policies review and changes. Ensured compliance
with, state, and federal regulations and standard accounting
procedures. Familiar with standard concepts, practices, and
procedures within particular field. Experience and judgment to plan
and accomplish goals. Performed a variety of additional tasks as
assigned by Executive Director.
. Member of the Executive Staff with primary responsibilities were to
establish and maintaining contact with potential employers of
graduates. Conduct individual and group job search classes in order to
prepare graduates for employment. Assisting the students with the
development of resume and interview techniques. Maintain weekly and
monthly tracking reports of graduates. Assist in the training of new
job placement officers. Attend career fairs for recruitment of new
students.
. Daily administrative operations of an adult higher education school,
reporting directly to the school director on any concerns and or needs
of staff, student, and instructors. Typing and filing of all office
correspondents. Maintained students records by entering enrollments
and leads into database. Greeting visitors and directing them to
proper departments. Compiling data for weekly and monthly reports.
. Recognition Received as the Placement Office of the year award (2000)
Outstanding Service Award (2002, 2003, 2004, 2006, 2007 and 2009).
8/1996 to 5/1998 Keystone Sales, Pennsauken, NJ Administrative
Assistant/Accounts Payable
Ending Salary: $26,000.00
. To Provided administrative support to C.E.O. with special projects and
correspondents. Ensured smooth work flow; facilitate effectiveness of
3 sales consultants. Directed incoming calls to proper department.
Overseen office equipment maintenance. Assisted with sales
presentations. Travel Arrangements for C.E.O. and sales team.
. Maintained up-to-date billing system. Follow up, collection and
allocation of payments. Carry out billing, collection and reporting
activities according to specific deadlines. Reconciliation of accounts
and monitoring customer account details for non payments, delayed
payments and other irregularities. Maintained accounts receivable
customer files, followed established procedures for processing
receipts, cash etc, prepared bank deposits. Investigated and resolve
customer queries and processed adjustments. Organized a recovery
system and initiate collection efforts, communicated with customers
via phone, email, mail or personally. Reported to managing director on
monthly cash flows, including debtor and creditor positions.
2/1990 to 8/1996 Condon & Skelly, Maple Shade, NJ
Customer Service
Ending Salary: $24,000.00
. Interact with customers, providing advice on the selection of auto
insurance. Respond to and resolve customer's complaints regarding
insurance policy. Made any endorsement requested by insured to policy.
References are available upon request
Contact this candidate