Customer Service Manager

Vicki Rounds

***** ** **** ***** **., Apt.**, Portland, OR 97229 650-***-**** ********@*****.***

Summary

More than ten years of experience. Quick learner who can multi-task and handles pressure

well. Proficient in Microsoft applications including Word, Excel, Outlook, Internet Explorer and

AdvancedMD and familiarity with Quicken, PowerPoint and Access. Great team member.

Work experience

September 2009 to January 2011: Informatica, (Office Team) temporary part-time

Financial Department File Room Manager

Managed Finance/Accounting file room, filing and organizing accounts receivable, accounts

payable, employee expenses, tax reports and organize material for off-site storage. Assisted

the Legal Department to organize filing systems, the Revenue Department getting Revenue

Packages online for viewing within company and for customers to view on Internet. Also

assisted Accounting dept. and Legal dept. organize files from acquired companies for storage

or accessibility in File room and tie up loose ends from acquisitions.

October 2009 to January 2011: CALL Primrose Center, (Office Team) temporary part-time

Assistant to Executive Director

Assisted Executive Director in executing mission of CALL Primrose Center. CALL is a non-

profit food bank serving those in need. Provided all administrative support for the Director.

CALL has quadrupled the number of clients served in the last few years.

October 1998 to January 2011: Being Yoga

Yoga Teacher

Teaching Bikram, Yin and Vinyasa yoga.

August 2009 to December 2009: Peninsula Holistic Health Center, San Mateo

Temporary Office Manager, Insurance Biller

Temporarily managed acupuncture office full-time for a friend for one month until friend

could find permanent help. Continued as temporary insurance biller, fixing and organizing

2009 insurance billing. Updated office to do insurance billing online as previously had been

doing all insurance billing by hand. By updating and organizing insurance billing, brought in

roughly 50% of office annual income from October to December.

Feb 2006 to January 2009: Let Them Hear Foundation, E. Palo Alto - Full-time

Office Coordinator, Let Them Hear Foundation/California Ear Institute

Office Coordinator for Let Them Hear Foundation. Reception and scheduling of all LTHF

clinic cochlear implant and pediatric hearing aid patients. Provided administrative support to

all professional staff, three audiologists, one Speech Pathologist, Executive Director and

Director of Advocacy. Responsible for patient communications, customer service, scheduling,

equipment issues, foundation policies, explanation of foundation clinic protocol. Also,

assisted Outreach Coordinator with administrative duties for Educational Training Program

and other educational outreach duties. Helped expand clinic schedule roughly double during

time of employment by providing stable clinic contact for patients and good business

practices as sole public contact for foundation.

Education

Stephens College, Columbia, MO

Bachelor of Arts Television, Radio and Film

Various Certifications:

Reiki Certifications, Level I thru Master Teacher: 1995 to 2001

Iridology Certification 1998, Joyful Living Services, Sacramento, CA

Kinesiology Certification 1999, Kinesiology Institute, San Diego, CA

Bikram Yoga Teacher Certification 2002, Bikram’s Yoga College of India, Los Angeles, CA

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