Customer Service Sales

Jamie L. Hope

** ******* *****. * Stamford, CT. 06907 * Home: 203-***-**** *

Mobile: 724-***-**** * *******@*****.***

Objective: To obtain an entry-level position in the healthcare industry

requiring an effective communicator with strong presentation and

interpersonal skills, a demonstrated aptitude for sales, and industry

insight through college studies and practical internships

EDUCATION

Seton Hill University, Greensburg, Pennsylvania

August 2009

Master of Business Administration - Management

Completed full business managment courses covering marketing, financial

analysis, economics, human resources, global management, and group dynamics

Participated in multiple team oriented projects involving the marketing and

selling of ideas, developing solutions to various business problems, and

introducing new business proposals in order to help improve the companies

performance.

Produced 360 degree business analysis on large corporations such as Johnson

& Johnson, S.C. Johnson & Company, Costco, and Cisco Systmes, Inc.

The Pennsylvania State University, Univeristy Park, Pennsylvania

May 2008

Bachelor of Science - Forensic Science, Biology Option

Pursued studies in various science disciplines including biology,

chemistry, physics, biochemistry, molecular biology and forensic's

molecular DNA.

Completed a summer internship with the Westomoreland County Coroner's

Office involving on-site investigations and analysis as well as autopsy

observations.

University's goal was to teach students the skills necessary that enables

them to conduct crime scene analysis and present results in a manner that

demonstrates to authorities competantcy and validity.

PROFESSIONAL EXPERIENCE

Claire's Boutique - Store Manager, State College, Pennsylvania

October 2009-July 2010

Managed a four person staff through a training program using leadership and

development to emphasize sales, profitability, customer service, and in-

store presentation and marketing, leading to a 18% increase in sales

compared to the previous year.

Successfully used training technique to increase the staff's customer

service abilities resulting in a 9% increase in the average sale per

customer.

Teller Service Representative - First Commonwealth Bank, Latrobe,

Pennsylvania February 2009-August 2010

Responsible for complete daily customer interaction in order to complete

transactions, resolve customer problems and complaints, and introduce new

products to customers through the use of successful selling techniques.

Successfully introduced over 20 new accounts to the branch.

Member Services Employee - Penn Hills YMCA, Penn Hills, Pennsylvania

May 2003 - August 2005

Position included various roles and responsibilities including greetings,

guided tours, explanations of the facility and equipment, and introduction

of available services and amenities to both existing, new, and potential

members.

Stamford Italian Center - Part-time Child Care

September 2010-Present

Daily attendance and care to members' children

ORGANIZATIONAL & COMMUNITY

ACHIEVEMENT______________________________________

2007-2008 Academic French Tutor for PA Treatment and Healing, a non-profit

organization that provides quality treatment and educational services to at-

risk youth. During this time I acted as a leader and mentor to students who

were considered at-risk and therefore no longer able to attend regular high

school.

2007 Summer Intern for the Westmoreland County Coroner's Office

2002-2008 Volunteer for the YMCA Punt, Pass & Kick competition

Member Sigma Kappa Sorority and active participant in university wide fund

raising events

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