Customer Service Representative

Marie L. Caballes

**** ***** **** ***

Pasadena, CA 91104

Cell/Voicemail # 702-***-****

Email Address: abhvd5@r.postjobfree.com

Qualification: Over 11 years experience in data entry field, and 6 years reviewing,

typing foreclosures, Preliminary Reports, and work load for quick turnover and maintain

a schedule. Excellent proofreading skills, work well in meeting deadlines. Flexible,

dependable and a hardworking individual. Work with minimal supervision. Self-Starter

who achieves more than is required. Fast learner, Type 60-70 wpm.

Venetian Hotel Las Vegas, NV

Front Desk Agent/Call Center Agent 11/2007-11/2010

• Maintains positive guest relations at all times, resolving guest complaints and ensuring

guest satisfaction.

• Obtains assigned bank and ensures accuracy of contracted monies.

• Checks guests in and out, in a speedy, efficient and friendly matter according to Front

Office Service Standards.

• Maintains confidentially of guest information and pertinent hotel data; Performs other

duties as directed.

• Responsible for assisting guests with questions, directions, miscellaneous information

and resolving guest disputes in a professional manner while maintaining service

standards in order to enhance the overall guest experience.

National Title Las Vegas, NV

Title Assistant 3/2004-September 2007

• Researched Properties, reviewed, typed Preliminary Report, Policies, Short Form, Single

& Double Policies.

• Clark County Recorder.

• Meet Deadlines

• Performed other duties as required

Southland Title Burbank, CA

Typist 8/2002-3/2003

• Reviewed, typed and corrected Preliminary Reports.

• Reviewed, typed and corrected Policies, Short Form, Single & Double Policies.

• Compared information and figures on starter, examiner’s write-ups, and other ancillary

records.

• Input correction and data in computer.

• Performed other duties as required.

First American Title Santa Ana, Ca

Typist, Screener, Examiner, Grader 9/2000-7/2002

• Typed, Reviewed Preliminary, TSG (Foreclosure Report) & Policies.

• Examined, Screened, Typed & Reviewed JLP Reports.

• Familiar in WinTrack System; Input correction data in computer.

• Proofread Legal Documents, assuring their accuracy

• Grading Foreclosure Reports to be determined what are the title issues are prior to

the foreclosure of the said property.

Countrywide, Home Loans, Inc. (LandSafe Title) Rosemead, CA

Word Processor, Tracker Analyst 03/97-9/2000

• Reviewed, Typed and Corrected Foreclosures, Policies, and Premilinary Reports.

• Compared information and figures on starter, examiner’s write-ups, and other ancillary

records.

• Updated and maintained customer database.

• Input correction data in computer.

• Organized workflow, improved productivity.

• Performed other duties as required.

• Responsible for opening orders, calling Abstractor or Vendors from different states.

• Microsoft Access, system (TAD, BOSS, AND VIA LOTUS NOTES)

• Proofread legal documents, assuring their accuracy.

Verity Group, Inc. Brea, CA

Data Entry, Quality Control Analyst, 11/95 to 3/98

Customer Service Representative

• Input Commercial Survey in Computer.

• Customer Service Representative for Princess Cruise (800) line.

• Responsible for matching one household, giving ID numbers for the passengers of

Princess Cruise.

• Calling different households for 30 minutes Survey Questionaire.

• Performed other duties.

Education: 2 years of Community College-Mount San Antonio College and Citrus College,

Taken General Ed classes

1 year of Trade Tech School- Mt Sierra, College, Taken Intro to Computer,

Project Management class.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate