Insurance Manager

Cynthia D. Ragland **** East **th Pl. Indianapolis, IN 46226

Home: 317-***-**** Cell: 317-***-****

Summary

A highly qualified loan-servicing specialist with strong experience in

documentation

review and detail. A self motivated person who has excellent communication

skills. A

good team player who has a positive attitude. A individual who is

trainable and flexible

and who works well with other people. A high ability to motivate and

encourage others.

Strives to protect and serve the best interest of the employer in business

related

circumstances.

Experience

1979-2008 National City Bank/Merchants Bank Indianapolis, Indiana

2004-2008 Documentation Services

Reviewed documents returned by administrative assistants in an effort to

correct previous errors. Determined if documents met expected standards.

Worked closely with branch managers and administrative assistants,

instructing them in methods to correct errors in submitted loan documents.

Reviewed and filed mortgages and vehicle in various counties. Followed up

on recordings.

Audited flood insurance reports making sure that required flood insurance

was in place

on bank owned property. Worked closely with flood insurance servicing

agency.

1998-2003 Commercial Loan Operations

Performed review of contracts and notes to assure correctness. Dealt with

branch

managers, and administrative assistants. Prepared loan set-up. Input new

loans into system.

Maintained loan servicing, entering advances and payments into system.

Researched information for bank's Legal Department, regarding bankruptcies,

foreclosures and tax sales. Advised bank officers of findings. Researched

for bank's Risk Regulatory Department flood audit. Required communication

with bank managers, loan officers, administrative assistants, and insurance

companies.

1995-1998 New Loan Processor

Coordinated with car dealerships to correct paperwork pertaining to

contracts and warranties. Processed and input car and boat loans into the

system.

1979-1995 Consumer Lending Collection Adjustor

Handled collection of delinquent credit cards and installment loans.

Worked with customers, bank managers and administrative assistants. Worked

with customers to develop payment and budget plans. Collaborated with

collection agencies, attorneys, and repossession agencies.

Achievements

Recognized by administrative assistants' manager with "Champion Award" for

excellence in helping administrative assistants in clearing and correcting

their error reports. Recognition from individual administrative assistants

for willingness to help, and sound advice - Documentation Services.

Two time "Employee of the Month". Recognition for "Pace Setters"

participation (office morale boosters) - Commercial Loan Operations.

Education

1972 - 1974 Indiana University - Bloomington, Indiana

Health and Recreation Coursework

Personal

. Active Church member working in and establishing various ministrie

. Wedding and events coordinator

. Published author.

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