Quality Assurance Manager
Resume:
Tamiko Marie Whitcomb, CISA
North Smithfield, RI 02896
******.********@************.***
EDUCATION: Bryant University, Smithfield, RI
MBA, December 2010
Bentley College, Waltham, MA
Bachelor of Science, Accounting Information Systems, May 2000
Minor: Mathematics
COMPUTER SKILLS: MS Office, ACL, Knowledge Share, Crystal Reports, TeamMate
EWP, Retain, Pentana Audit Workpaper System,
DreamWeaver, Lotus Notes, Visual Basic, SQL, HTML
EXPERIENCE: VP, IT AUDIT MANAGER 01/03 -
Present
Citizens Bank, Providence, RI
. Evaluate and document the effectiveness of controls
in the computerized systems that are utilized
throughout Citizens Bank
. Assess risks by analyzing and documenting core
business processes
. Interview client representatives, ranging from staff
to senior IT management
. Discuss results and corrective action plans with IT
management
. Developed and maintain Application Inventory System
. Perform Quality Assurance audits of Internal Audit
. Perform automated data analysis to support the
overall Internal Audit effort
. Evaluate and document new and existing technologies
to support Internal Audit
. Oversee system administrators and support staff for
Internal Audit applications
. Web designer of Internal Audit Intranet
. Promoted from Senior IT Auditor to IT Audit
Supervisor, AVP to VP, Audit Technologies
STAFF IT AUDITOR
Sovereign Bank New England, Boston, MA 6/00 -
1/03
. Evaluated and documented the effectiveness of
controls in the computerized systems that are
utilized throughout Sovereign Bank
. Evaluated operational and platform technology
controls (system administration, client/server,
Windows NT)
. Evaluated access security and authentication
controls
. Analyzed business processes surrounding the input
and output of data
. Assessed risks by analyzing and documenting core
business processes
. Interviewed client representatives, ranging from
staff to senior IT management
. Discussed results and corrective action plans with
IT management
. Performed automated data analysis to support the
overall Internal Audit effort
DIRECTOR OF TECHNICAL SALES AND SUPPORT
Goldman Financial Services, Inc., Lincoln, RI
6/99 - 6/00
. Researched, implemented and maintained ACT databases
. In charge of all software/hardware/network
purchases, installations of company systems and
training employees
. Provided client AIS support via phone, email & on-
site training for QuickBooks, Peachtree, One-Write
Plus
. Provided client CIS support by purchasing,
installing and maintaining systems
. Instructor of Quicken, QuickBooks, Lotus Notes and
MS Office applications
. Facilitated classroom client training from marketing
through scheduling and follow-up
. Assisted tax preparer with reports, reconciliations
and obtainment of client information
. Designed contract support brochure and various
marketing flyers
. Web designer for company sites
MEMBERSHIPS:
. ISACA - Rhode Island Chapter
. Graduate Student Association - Bryant University
References
Jason Towne
IT Audit Partner
Citizens Bank
*****.*****@************.***
Marco Protano
VP Audit Technologies
Citizens Bank
*****.*******@************.***
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