Customer Service Accounting

D enise H. Lucier

952-***-**** (cell) 952-***-**** (home)

********@*******.***

ACCOUNTING, SUPERVISING, MANAGEMENT, MARKETING PROFESSIONAL

H ighly capable and experienced accountant with years of accounting knowledge and several

accounting software systems.

BS in Accounting

Shafers Accounting Software

Peachtree Accounting Software

Timberline Software

Excel & Word Proficient

7 years of Supervisor Experience

Month and Year End Financial Reporting

Depreciation and Amortization

Operating & Budget Implementation & Analysis

Human Resources Experience

Marketing & Promotion Implementation

PROFESSIONAL EXPERIENCE

RJS SOFTWARE SYSTEMS INCORPORATED, Burnsville, MN

2008-2010

P rovider of information management solutions that allow businesses to improve productivity,

make better decisions and save money. Developer of software which helps organizations

streamline d ata collection, d igitize and manage documents, a utomate work processes

and optimize d ata delivery.

Accountant

Compute Commissions in accordance with individual sales contracts.

Review prepaid projects for timely revenue recognition.

Manage maintenance revenues via amortization program.

Reconcile balance sheet accounts.

Review income statement entries for accuracy.

Review gross margins on revenue accounts.

Allocation of overhead expenses departmentally.

Create yearly budgets for analysis and review monthly.

Communicate to controller and sales manager key financial reports weekly.

Collections

Sales tax computation and reporting.

Compile, analysis, review monthly, quarterly, and yearly financial reports.

Review of yearly taxes with third party tax fi rm.

Daily and monthly journal entries.

Accounts payable entry, review, and payment.

Cash f low analysis.

CONTROLLED AIR & HEATING COMPANY, Farmington, MN

1998-2007

N ine million dollar company doing business since 1977, recently purchased by Dakota

E lectric Association. Controlled Air & Heating installs, services, and sells residential and

commercial heating and cooling equipment.

Accountant

Installed Shafers Accounting System. Gravitated all accounting functions in house.

Responsible for all accounting modules including: Payroll, General Ledger, Financial

S tatements, Budgets, and Quar terly Payroll Tax Returns.

Responsible for the collection of 1.3 million in Aged Receivables.

Worked directly with outside auditors and tax authorities.

Installed Timberline Accounting System.

In tegrated accounting systems of an acquired company.

Evaluated and accounted for sale of assets.

Streamlined various administrative and accounting functions.

Developed procedures for accounting, customer service, and service dispatch.

Calculated and processed commissions for sales staff.

Maintained Depreciation & Prepaid Schedules.

Reconciled Bank Statements.

Reconciled all Balance Sheet Accountants.

Reviewed Financials and investigated differences.

Daily Cash Flow Analysis.

Processed invoices, cash receipts, and deposits.

Job Cost projects and reviewed for accuracy.

Monthly inventory audit.

Reviewed and processed new client credit reports.

OFF ICE MANAGER

Revised company hand book.

Decreased workers compensation claims by 80%.

Researched and implemented employee benefit packages.

Investigated and decreased operation costs.

Responsible for the maintenance of office equipment including computer network

system, voice mail, phone system, and all other office equipment.

Insured company was in compliance and up-to-date with state licensing as well as

permits.

Reviewed and resolved customer complaints.

Responsible for all human resource needs, including job postings, interviews, and job

appraisals.

R 2 CORPORAT IO N, E agan, M N 1993-

1998

10 mil lion dollar company started out in a 10,000 square foot warehouse suite and within 5

years built and purchased their own building. R2 refurbished and updated old cash register

equipment. R2 is currently out of business.

Installed MAS 90 Accounting System.

Responsible for all accounting functions including payroll, general ledger, and

f inancial statements.

Successfully t rained in all new personal hires.

Helped company grow from a 1 million dollar company to 10 million in five years.

Coordinated office and warehouse move to new building.

BARRE T T MOV I NG & STORAGE, Edina, M N

1989-1993

I ndependent partner with United Van Lines Incorporated.

Billing

General Ledger Accounting.

Created, proposed, and received approval for Flex Scheduling company wide.

Education

BS in Accounting, M inot State University of North Dakota

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