Customer Service Security
Resume:
Nicholas Clark *****************@*****.***
**** *. ****** **** #**** Primary: 214-908-
2125
Carrolton, TX 75010 Secondary:
CAREER OBJECTIVES:
A highly motivated and trained Computer Technician with 5 years of
experience building, maintaining, and repairing computer systems to improve
speed, reliability, and efficiency of operation. I have proven ability to
work independently or as an integral part of a team to achieve objectives
and goals. I am seeking a position in Information Technology in a dynamic
and innovative organization which will allow me to continue to develop my
leadership and technical skills.
EDUCATION
Cochise College (2008-2009) Sierra Vista, AZ A.A.S. in Intelligence
Operations
TECHNICAL SKILLS
. Competent in troubleshooting, installation, and configuring Windows
98, NT, 2000, XP, Vista, and 7
. Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Lotus
Notes
. Skilled in installation, troubleshooting, and removal of power
supplies, hard drives, peripherals, printers, PCI/PCIe/AGP cards, RAM,
and fan replacements.
. Installing, configuring, and securing wired/wireless networks
. Knowledge of VPN
. Replacing desktop/laptop network cards
. Installing and configuring air cards
. Providing lasting solutions against security threats
o Knowledge and experience with McAfee, Norton, Webroot,
TrendMicro, and Kaspersky virus and spyware removal tools
. Knowledge of data input via a ticketing system
. Comprehension of Remote Desktop
. CompTIA A+ Certification (currently studying), projected completion
(January 2011)
PROFESSIONAL EXPERIENCE
Intelligence Analyst
Louisiana Army National Guard 2008-
present
. Active Top Secret Security Clearance with SCI eligibility
. Perform research and analysis on complex intelligence problems
. Produce and disseminate a wide variety of intelligence products and
analytical materials
. Compose and execute briefings to key leadership
. Deployed during Operation Enduring Freedom/ Operation New Dawn- Iraq
(January 2010- December 2010)
o Intelligence Analyst of the 2nd Squadron 108th Cavalry Regiment
o Train subordinate units on Cultural Awareness and Operational
Security
o Utilize ArcGis and Google Earth to create and analyze maps and
overlays
o Collect intelligence, field reconnaissance and surveillance data
to derive analysis
o Conduct in-depth analysis of current and historical enemy
tactics, techniques and procedures relating to IED cells
operating throughout Iraq
o Coordinate with Staff Officers, Company elements, EOD, and
JIEDDO on counter-IED tactics to mitigate IEDs
o Construct intelligence products used for mission preparation
Computer Supervisor/ Geek Squad
Best Buy, Shreveport, LA 2005-
2009
. Scheduled and maintained supervision of 10-15 personnel
. Coached, trained, and provided leadership for those personnel
. Devised marketing strategies to achieve maximum profit and business
growth
. Executed business administration and operations management skills
. Provided exemplary, results-oriented customer service while resolving
customer issues
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