Customer Service Project Manager

Yanling Cottle

**** ****** ****** *****, ***********, Minnesota 55419

612-***-**** • ******@*******.***

Objective

Bring my communication skills in Mandarin, Cantonese and English to the field of international

trade, merchandising or customer service

Related Skills and Abilities

• Fluent in written/spoken English, Mandarin and Cantonese

• Analytical thinker and problem solver

• Team player, eager to learn

• Excellent communication skills

• Effective time management and schedule control

• Positive, “make it happen” attitude

• Word, Excel, PowerPoint, Outlook, ERP System

• Sales, Customer Service

Work Experience

9/2008 5/2010: SQCC – OSM Group (www.osmglobal.com)

Industry: Apparel/Textiles

Job Title: Project Manager

• Arrange sampling and production schedules, communicate and coordinate meetings and follow

up with all related parties

• Follow up on projects in ramp-up and mass production, monitor the production schedule,

processes and conditions in the factories to meet the company’s requirements

• Monitor job costing and pricing

• Coordinate with quality control to guarantee excellent quality and on-time delivery

of product sampling and mass production

• Implement and ensure compliance with the company’s environmental standards and procedures

6/2004 6/2008: Regal Corporation

Industry: Apparel/Textiles/Leather Goods

Job Title: Executive Secretary to General Manager

• Administer reception, appointments, incoming calls and office supplies

• Oversee the complete process from sample development to confirmation samples

and production

• Order and track sample leather from overseas tannery

• Supervise pricing and order placement

• Track production material status and production schedule

• Arrange for final inspections

• Coordinate manager’s and customer’s schedules

• Ensure sufficient material for production

Education

Guangdong University of Foreign Studies - English major, Associate Degree

References - Available upon request

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