High School Insurance

Marsha S. Walker

*** **** ****** #**** . ********* . TX. 77471

832-***-**** . ******.*******@*****.***

Objective

To secure the Copywriter position within your company.

Education

**/****

University of Houston-Downtown

BS, Professional Writing

Computer Skills

Software: Access, MS Excel, MS PowerPoint, MS Word, MS Publisher, Lotus

Notes, SAP, MediSoft, and PageMaker

Experience

8/07-6/09

Terry High School-English Teacher

. Prepared lesson plans for daily instruction of English I and III

students

. Assisted students by providing individualized instruction based on

observation

. Produced narrative reports to inform parents of progress and

challenges

. Managed classroom and provided instruction

. Developed strong presenting and teaching style by utilizing a variety

of education tools and technology

. Proven ability to teach and relate to students from diverse academic,

socioeconomic, and cultural backgrounds

6/06-8/07

Consultant

. Consulted with psychologists starting a new practice and contracted

my clerical services

2/05-6/06

Weinberger Associates-Clinical Coordinator

. Provided administrative support to four psychologists

. Managed overall operations of busy psychology practice (with five

locations)

. Supervised four administrative assistants

. Trained all administrative staff

. Encouraged team to adopt a proactive approach in promoting the

practice to current and prospective patients

. Created stimulating and friendly environment that encompassed

structure, mutual respect, and cooperation

. Wrote correspondence to patients, therapists, school counselors,

insurance companies, and attorneys

4/03-10/04

JPMorgan Chase-Customer Relations Writer

. Provided administrative support within the Executive Office

. Compiled data as it relates to the Recovery Program for problem

resolution strategies

. Compiled data from customer postcards for further enhancement of

problem resolution strategies

. Processed Service Recovery letters for fulfillment in excess of 50

letters daily

. Transcribed correspondence to customers daily in order to retain their

business

. Reviewed Recovery cases daily and composed letters of apology in

accordance with company policy and procedures

. Increased customer satisfaction and retention

8/02-12/02

Webb & Associates-Legal Assistant (temporary)

. Transcribed and prepared pleadings, contracts, and agreements

. Proofread and revised legal documents

. Transcribed correspondence

. Oversaw meeting and event planning

. Coordinated travel arrangements

. Maintained calendar and schedule

1/01-6/02

Health & Safety Management-Technical Writer/Editor

. Wrote, proofread, and edited scientific manuals for insurance

adjusters

. Assisted in broadening the company's client-base by composing

marketing brochure

. Supervised four Editors to ensure manuals were ready for distribution

Contact this candidate