Customer Service Technician

Dustin Allen

*** ******* **. *******, ** *****

Ph: 832-***-****

Email: *************@*****.***

OBJECTIVE

I am seeking a challenging position that will leverage acquired skills and knowledge to

provide opportunity for growth with a solid and professional company.

SUMMARY OF QUALIFICATIONS

Technical proficiency with strong problem solving skills in MS Windows environments.

Strong customer service skills. Ability to learn and adapt to new technologies quickly.

Ability to coordinate and contribute to a synergistic team environment. These skills include:

• Installation, testing and repair of desktop systems and hardware

• Troubleshoot and address performance issues

• Diagnose hardware-related issues

• Proficient in Windows desktop environments and applications including Windows XP,

Vista, Microsoft Office 2003 and 2007

• Knowledge of networking fundamentals including Windows Server environments

EXPERIENCE

June 2010 – July 2010 IS&T Houston, Tx

PC Technician (Contractor)

• Installation and setup of work-station computer hardware and peripherals

• Management and implementation of cabling

• Application software installation, setup and verification

• Verification and troubleshooting of network connections

• Installation of additional hardware and software including faxes and VOIP

ADDITIONAL EXPERIENCE

March 2008 – September 2009 Subway Magnolia, Tx

Associate

December 2006 – December 2007 Whataburger Magnolia, Tx

Team Leader

EDUCATION

Computer Support Technician

Graduation Date: July 10th, 2010

Texas School of Business September 2009 – July 2010

Courses:

• Introduction to Systems Technology

• Introduction to Software Technology

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• Desktop Operating Systems

• Networking Fundamentals

• Network Security

• Server Fundamentals

• Open Source Systems

• Software Applications

• Desktop Administration

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