Project High School

Guriqbal Singh

Address: **** ******** ****. *** ****, CA -95121

Email: ********.******@*****.***

Phone: 408-***-****

Profile

Comptia A+ certified professional with strong knowledge of Computer and

Network Systems. Effective and positive team player known for contributing

effective solution with great technical ability. Able to give and embrace

constructive criticism while working on a team environment towards common

goals.

Detailed oriented, punctual, and eagerness to explore and learn. Perform

with efficiency, expertise, and ethics in order to maximize the

effectiveness of Projects. Productive worker with technical ability,

creative skills, and highly motivated.

Core Competencies

Understanding of the broad concepts of successful planning, organization

and implementation within the realm of information Technology. Ability to

build efficient and successful projects and assortment procedures to

control IT projects.

Strong knowledge of computer systems and the role of information processing

in business environment. Installing and managing software applications and

hardware contents in computer systems to support personal, workgroup and

enterprise requirements. Comprehensive knowledge of network Systems and

Network Security including vulnerability management, network architecture,

routing and switching. Installing network Routers, Modems, Switches,

Wireless Cards, Phones and Network wirings. Excellent awareness of Network

Security, covering internet attacks and solutions.

Experience

8X8 Inc.

Technical Account Manager

July 2010 - Present

. Troubleshooting routers, switches, and other network components

. Working with major VOIP protocols; SIP and MGCP

. Respond to customer support requests from the sales team

. Resolve escalations from the escalations team or from supervisor

Silicon Valley Technology Center (SVTC)

Security Shift Lead

March 2007 - July 2010

. Creating MS Excel and MS Word based reports for the daily submission.

. Creating and submitting daily activity reports.

. Scheduling and payroll for all the security officers at site

. Monitoring alarms over the network

. Access Control using web based systems

Golden State Overnight

Dispatcher and Data entry

July 2006-June 2007

. Dispatching drivers to the pick-up locations.

. Making Daily Electronic Reports, logs, setting up e-mails and creating

Data Entry Logs.

. Assisting in providing technical support for machines and computer

systems.

. Creating shipping labels using web based applications

Education

Silver Creek High School

High School Diploma

Graduated in June 2006

University of Phoenix (On-Campus)

Bachelor's of Science in Information Technology (Concentration in

Information System Security)

September 2007- January 2011

Current G.P.A. - 3.79

Project Planning and Implementation

Created very efficient house construction project Plan with the help of

Microsoft Project. Covered in project:

. Cost Plan

. Project Baseline

. Performance Measurement

. Project Evaluation and Reporting

. Project Objectives

. Project (Plan) Approach

. Project (Plan) Organization

. Task/Responsibility Matrix

. Work Breakdown Structure (WBS)

. Task Flow Network/Critical Path

Management Information Systems

Created a business requirements definition for system upgrades/improvement

to be given to the IT department or information systems consultants for

Riordan Manufacturing Company. Propose specific systems changes that

improve Company's inventory, manufacturing processes and to be more

efficient computer system utilization.

Business System Development

Developed a system to track customer purchases through a Frequent Shopper

Program to award loyalty points for redemption to Kudler Fine Foods Grocery

Store.

Network and Telecommunication Concepts

Reviewed the current telephone and data networks for Riordan

Manufacturing's 3 international locations and design an efficient Network

Setup Plan for improvements that will increase the efficiency, capabilities

and features available.

Java Programming

Designed a Java based program that will calculate and display the monthly

payment amount to fully amortize a $200,000.00 loan over a 30 year term at

5.75? interest for McBride Financial Services.

Designed GUI (Graphical User Interface) Java Applet programs for simple

website for taking online customer's order.

SQL Database

Reviewed database concepts including data analysis, the principal data

models with emphasis on the relational model, entity-relationship diagrams,

database design, normalization, and database administration. Also

experienced creating database using query language and running reports.

Information Security Plus

Working knowledge of Authentication & authorization, Encryption &

decryption, DOS and MiM attacks, SYN flood, IP Spoofing, ARP poisoning and

Web spoofing.

References

Available on request.

Contact this candidate