VIVIANA NOVO
Miami, Florida . 786-***-**** . ***********@*****.***
Summary of Qualifications
. Ability to manage a great variety of tasks and responsibilities, while
meeting deadlines thoroughly and consistently. . An entrepreneur spirit
with the desire for unlimited earning potential.
. Able to work independently in a fast paced environment . History of
increasing sales and profitability.
. Reliable, ambitious, self motivated, hard working, and able to multi-task
effectively.
. A solid level of professionalism, customer service, interpersonal and
overall communication skills.
Professional Experience
Law Offices of John C Sosa
2010
Contract Executive Administrator and Recruiter
. I was contracted for one year to develop and create the company's Loan
Modification and Short Sale Division.
. Responsible for designing new department's infrastructure. (Policies,
procedures, forms, agreements, etc.)
. Measure performance of current employees while implementing employee
incentive and recognition programs. Generate training programs for
current employees.
. Review marketing strategies to ensure adherence to company goals.
Implement new marketing and sales techniques to improve effectiveness.
. Recruit, interview, test, check references, present job offers, and
conduct orientation for new employees.
. Meet with distressed homeowners and discuss their options.
. Gather all necessary documents to complete either a Loan Modification
or Short Sale file.
. Prepare and submit packages to lenders and follow up continuously.
. Negotiate with lenders and verify status of all Loan Modifications and
Short Sales.
. Provide clients with frequent updates on their file. Document all
activity with lenders and clients.
. Short Sale - I was responsible to list the property on the MLS Real
Estate System. Also, take pictures of the property to include in the
listing for maximum results. Continuously review listings and change
Sales Price to current market value. I assist the Broker with showing
instructions and provide all parties involved with an update. Prepare
Listing Agreements and Sales Contracts. Request Pre-HUD1 to complete
Short Sale Package.
Staffing Now, Inc.
2008-2010
Staffing Manager
. Recruited key candidates through screening selection and interviewing.
. Test candidates on the qualifications our clients require.
. Check references on previous employers and/or coworkers as well as
education degrees and certificates. Check county, state, and federal
criminal backgrounds for possible placements.
. Build on existing relationships as well as obtain new clientele
through inside sales, conducting client meetings, and participating in
networking events.
. Review industry related articles and job postings for possible
marketing leads.
. Visit potential clients and drop off Staffing Now brochures and
marketing material.
. Enter daily activity in database: Marketing Calls/E-mails, Client
Visits, Candidate Activity, New Clients/Update Current Clients, Work
Orders, Placements, Run Reports, Etc.
. Gather timesheets for payroll and assist candidates with payroll
questions or concerns.
. Call clients and candidates on a weekly basis and check the quality of
our services.
Real Estate Executive Administrator
2005 - 2008
Personal Assistant to a Licensed Real Estate Realtor, Mr. Cortizo
Property Manager
. Answer multiple phones lines greeting both current and potential
clients.
. Assist clients with questions pertaining to selling, buying, or
renting a home.
. Sales: Make an appointment for the Realtor and me to visit the home.
Prepare a Listing Agreement. Visit the home and answer any questions
or concerns. Take valuable pictures of the home. List the property.
Continuously provide the client with updates and present any offers
made.
. Purchases/Rentals: Take down a detailed description of what the
potential client wants to purchase or rent and quickly respond by
providing an MLS listing search. Once the client has chosen from the
MLS listing provided, I contact the sellers Realtor to obtain showing
instructions on behalf of Mr. Cortzo. If the home is on a lockbox I
provide all the information required. Realtors Name, License Number,
and the Real Estate Office contact information. If not I set up an
appointment convenient to all parties involved. Once the client has
decided to purchase or rent a home, I put together a Sales Purchase
Contract or a Rental Agreement/Lease.
. Property Management - Responsible for the maintenance and daily
operations of properties. Oversea sales/leasing, marketing,
maintenance, and mange support staff. Complete the agreements for
these properties. For Leasing properties: issue applications and
verify all information stated is accurate. Collect monthly payments
from tenants. Provide report with operation cost as well as annual
budgets for the properties
. Contact home owners trying to sell or rent their property and market
the quality of our services.
. Assist with general administrative and clerical responsibilities.
Equity House, Miami, FL.
2005- 2008
Senior Loan Originator / Senior Loan Processor / Recruiter
. Meet with potential clients and obtain necessary information to
process and complete loan files.
. Examine documents to ensure accuracy and compliance with existing
underwriting guidelines.
. Assist, lead, and supervise loan processing staff.
. Build and establish relationships with realtors, banks, and builders
for networking purposes.
. Created marketing strategy in order to generate new leads and increase
sales.
. Implemented policies and procedures for an organized and efficient
loan process.
. Provided mortgage advice, offering different loan scenarios that best
suites the clients needs.
. Recruited key candidates through screening selection and interviewing.
Albion Staffing, Miami FL.
2001 - 2005
Senior Recruiter / Business Development Manager
. Managed Receptionist, Administrative Assistants, Sales Team, and a
team of Recruiters.
. Build on existing relationships as well as obtained new clientele
through inside sales calls. conducting client meetings and
participating in networking events.
. Recruited key candidates through screening selection and interviewing.
. Established and implemented employee recognition programs.
. Managed day to day office operations.
. Created advertisement and marketing resources to generate new
business.
. Responsible for the complete hiring process and managing of large
staffing events.
Education
Coral Gables Senior High School, Coral Gables FL.
Miami Dade Community College, Miami FL.
Gold Coast Schools - Licensed Mortgage Broker
Gold Coast Schools - Real Estate Sales Assoc.
Computer Skills
Microsoft Word, Excel, Power Point, Access, Outlook, QuickBooks,
Publisher, Star Searcher, Act, Calyx Point System, MLXchange, Planet
Realtor, and Internet savvy.
Languages
Fluent in English and Spanish
References may be provided at your request.