Sales Manager

PARIN B. PATEL

*****.******@*****.***

*** **** ****** . ****** . ** . 08820 . 732-***-**** . US Citizen

CAPABILITIES PROFILE:

An energetic and effective growth-oriented computer professional with years

of industry experience encompassing a broad range of technologies. An

ambitious, self-motivated achiever comfortable working independently, in a

collaborative environment, and in a leadership role. A communicator capable

of relaying information at all levels. Possesses and exhibits an ever

expanding set of qualities and skills including:

Team Player Network support/Help Desk

Multi-Task Install/Configure/Maintain/Tr

oubleshoot

CCNA/Microsoft SLAs/Customer Issue

Resolution

LANs/WANs/TCP-IP H/W & S/O diagnostics &

Repair

Routers/Switches/Hubs Domestic travel on short

notice

Data-Center/Data Communication skills

Privacy

Flexible hrs/50% travel Work independently

Desire to LEARN MORE! Customer satisfaction #1

priority!

EDUCATION:

B.A. in Psychology Kean University, NJ Jan.

2001

Associate in Science Union County College, NJ May 2000

CERTIFICATIONS:

CCNA 2001 (Certified)

WORK EXPERIENCE:

Geek Squad Agent Best Buy Inc.,

GA 12/09 -Present

. Perform daily PC repair operations including H/W-S/O diagnosis and

installation.

. Virus removal plus Data recovery of customers' desktops, notebooks, and

net books.

. Hard drive testing & replacement of bad sectors and/or crash.

. Testing of Video Cards, Motherboards, Memory Modules, Chipsets, IDE

cables, wiring, CPU fans, Cooling fans, Optical drives and Power supply.

. Diagnostic and Stability Testing of Windows Environment in Safe and

Normal Mode, Registry Entries, Activity Log, corrupted .DLL's, .Sys, .CAB,

.EXE, System32 files including virus activity locations.

. Eradication of Virus' and malicious software such as Malware and Desktop

High-jacking and exploited DLL's.

. Installation of Anti-Virus Software and Configuration with Firewalls.

. If needed perform "Soft Installation" or repair of Windows Operating

Systems.

. Detailed Knowledge of AMD and Intel CPU's and Chipsets including server

Platform Hardware such as: SCSI, RAID Configuration, User Policies, Remote

Monitoring, Dual Operating Systems on 1 HDD, Multi-Partitioning, etc.

. Familiarity with MS-Office 2007, knowledge of industry-leading A/V

software i.e. Norton, Webroot, Trend Micro, Kaspersky, Bit-Defender,

Panda, G-Data, McAfee, AVG, Avast, etc.

. Troubleshooting in Windows XP, Vista, 7.

. Networking knowledge and Topology comprehension, Wireless and Wired Hub's

Switches, Routers, Ethernet cards including Gigabit, (10/100/1000)

802.11a/b/g/n protocols, TCP/IP, DNS, IP Tables, Cisco, File sharing

within Windows O/S.

Technical Account Manager Tech Force, LLC., GA

05/07 - 01/09

. Main Account: VERARI Systems, Inc., developer of flexible, scalable

platform-independent blade-based compute & storage solutions with the

advanced patented Vertical Cooling Technology.

. Provide zero escalation level client support through email, phone, and on

site presence for top tier financial services & entertainment accounts.

. Examine event logs, kernel memory dumps, performance monitors,

environment variables, and registry entries to boost the performance of a

Windows client environment.

. Troubleshoot DNS, registry entries, and TCP/IP issues.

. Performed root cause H/W failure analysis individually and in

collaboration with multiple vendors.

. Responding to critical technical issues escalated from Help Desk team

that is responsible for troubleshooting H/W & S/O (Windows, Linux) issues

in a Blade-rack environment (BR2, BR2XT, BR2XE, etc.)

. Assist customers with virtualization, RAID, BIOS, server configurations,

and configuration of iLO & KVM over IP.

. Provide high level technical support, including identifying and resolving

problems on Cisco supported products for e-Commerce infrastructure. This

included external routing and internal/intranet routing for DMZ servers.

. Work with the data center planning groups, assisting with network

capacity and high availability requirements.

. Review all changes to network configuration for technical accuracy and

impact and provide Multi-Protocol Network problem resolutions.

. "Request for Quote" document review and response, Interviewing & hiring

Field engineers for onsite projects, Developed customer problem resolution

plans and assigned resources.

. Point Of Contact for Field engineers for System

installation/configuration, OS provisioning, Break/Fix issues, Training

for field engineers scheduled to be on client site.

Lead Consumer Sales Rep Cablevision Systems

Corporation, NJ 04/04 - 07/05

. Communicated effectively with prospective and existing consumers on all

video products and services, including new & varied technology features,

product equipment functionality, existing programming content, pricing,

packaging and lineup.

. Demonstrated professional salesmanship through the use of highly

developed sales techniques and effective presentation skills.

. Proven track record of success in sales of telecommunications products

with ability to work under pressure, ability of work independently and

self-motivated.

. Articulate with strong negotiation and problem solving skills.

. In-depth knowledge of Microsoft Office Suite, Cable-Data, Aspect phone

system.

Network/Help Desk Support Cablevision Systems Corporation, 08/99 -

NJ 06/02

. Integrated Linux and Windows servers to create mixed environment

networks.

. Performed physical network migrations to Cisco hardware.

. Implemented Microsoft Active Directory services, maintained Cisco WAN

equipment and IP telephony.

. Server implementation and maintenance (DNS, HTTP, FTP, DHCP, etc).

. Assisted in upgrade of Windows NT 3.5v to 4v, assigned user rights,

maintained Windows NT registry, diagnosed and monitored performance of

network in Win NT

. LAN/WAN design, capacity planning, implementation, and maintenance.

. Responsible for Configuring, Frame Relay, ATM Switches, ISDN, X.25

network for remote access

. Configuring Communication Server, Setting up Security using PIX, which

includes Configuring AAA server.

. Setting up VLANS and configuring ISL trunk on Fast-Ethernet channel

between switches.

. Design and implemented Frame-relay network with ISDN backup on Cisco 2500

Series Routers.

. Install and configure Routers, Bridges, Terminal Servers and CSU/DSU's to

support WAN links.

. Troubleshoot ISDN lines, troubleshoot TCP/IP and IPX problems,

troubleshoot connectivity issues in multi protocol Ethernet, Token Ring,

and FDDI networks.

. Redistribution of routing protocols and Frame-Relay configuration.

. Strong knowledge of various routing protocols including RIP, IGRP, EIGRP,

OSPF, & BGP4.

. Implemented SNMP on Cisco routes to allow for network management.

. Implemented traffic filters on Cisco routes using Standard and Extended

access-list.

. Implementation of TCP/IP & related Services-DHCP/DNS/WINS/LMHOSTS/HOSTS

REFERENCES: Furnished upon request.

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