Customer Service Manager

Iris Gidvani

***** ******* ****

San Antonio, Texas 78254

Home Phone: 210-***-****

Cell Phone :210-***-****

Email: *****@*****.***

Objective

To obtain a challenging position that will allow me to further utilize my

existing skills and enable to acquire new abilities.

Education

Texas Teachers 2008

Alternative Teaching Certification Program

Texas Teachers

University of Phoenix 2004-2008

Phoenix, Arizona

Bachelor of Science in Human Services/Management

GPA 3.9

Associate of General Studies 2004-2005

University of Phoenix

Phoenix, Arizona

GPA 3.8

Work Experience

2006-Present, Store Manager, Parties To Go By Jo

. Trained and supervised employees

. Developed marketing plan with owner

. Upgraded all office filing system

. Improved customer service and customer satisfaction

. Scheduled and coordinated meetings, interviews, appointments, events

and other similar activities for owner which also included travel and

lodging arrangements.

. Operated desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of

policies.

. Organize, sort and assign mail distribution for all the employees

. Prepared, transcribed, composed, type, edit and distribute agendas and

minutes of numerous meetings.

. Established and maintains electronic records management system for all

incoming and outgoing correspondence

. Enhanced efficiency of party coordination and order management.

2009- 2010 Wachovia Bank-A Wells Fargo Company, Texas

Online Customer Service, Banker

. Provide customers with assistance in utilizing the different

features Wachovia website offers.

. Assist customers with technical issues and downloading information

onto Personal Financial Managers.

. Assisted customers with inquires and problem resolution.

. Educated customers on products and services.

. Met and surpassed monthly sales goals.

. Community Banking

. Ability to identify customer financial needs, goals and objectives

. Marketing/Online Banking Customer Service, Consumer/Business Online

. Cross sell products and referral experience

2007-2009 Professional Substitute Teacher, Northside Independent School

District.

. Talent for fostering children's appetite for learning and for

motivating them through enthusiastic, imaginative presentation.

. High levels of creativity and resourcefulness, combined with strong

planning and organizational skills.

. Highly developed communication skills.

. A genuine interest in children and respect for their individuality.

. The ability to establish positive relationships with parents and other

professionals.

2005-2009, Fundraising Coordinator, Krueger Elementary PTA

. Spearheaded fundraising efforts for 1000 student elementary school

. Managed most successful fundraising campaign in school history.

. Established fundraising procedures for future efforts.

. Coordinated committee staff functions

1992-1995 United States Navy

Hospital Corpsman

Skills & Proficiencies

. Excellent leadership, organizational and communication skills

. Detail oriented and ability to multitask independently in a fast paced

environment

. Strong listening skills, trustworthy, dedicated team player

. Planning and Scheduling

. Customer Service

. Internet Research

. Purchasing

. Transcription

. Experienced in a collaborative online environment

. Strong spelling, typing, and grammar skills.

. Excellent computer skills; Proficient with Visual Basic, Microsoft

Office (Excel, Power Point and Word) and Personal Finance Manage

. Software (Quicken, QuickBooks, Microsoft Money)

. Fluent in Spanish.

Contact this candidate