Customer Service Data Entry

Aurelio Ortiz

**** **** ****** *** ** Phone: 562-***-**** (M)

Astoria NY 11106 E -mail: a *********@*******.***

PROFESSIONAL PROFILE

Experience with Data Entry, or any data base relative, and administrative area, Office assistant

too. Working around 90% in Front a Desk most of time, if not, more.

Also I’m COMPUTER TECHNICIAN with 5 years experiences troubleshooting and resolving computer

hardware / software problems.

Accomplished experience, credentials and technical expertise in the areas of PC and Desktop

Support across Windows Networks. Offers a proficiency in PC hardware, desktop and laptop

hardware systems. Skilled in communicating highly technical information to both technical and non-

technical personnel.

Summary of Qualifications

Good judgment

Strong ability to work with others and to

communicate effectively both verbally

and in writing. Good team player

Exceptional organizational/time-

management skills. Data entry skills (filing, invoices, etc)

Profound ability to initiate to plan for and

complete daily activities with minimal

Problem-solving skills

direction.

Uncommon proficiency in data entry and

Effective communication and

use of a computer.

interpersonal skills

Customer Service

Able to listen to verbal instructions

Bilingual English / Spanish

Skills: Self-motivated, adaptable team player,

Detail-oriented strong leadership abilities, positive

work ethic

PC Skills in Windows environment

Technical Skills using

Operating Systems: Win95, Win98, Windows Me, Win 2000, Windows XP, Vista, Windows 7

Graphics Tools: Adobe Photoshop, Adobe Illustrator, Java

Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Microsoft Outlook)

Programming Language: Familiar with Turbo Pascal and Algorithmic

UPS & FedEx: Systems for Shipping Packages

BPCS (Business Planning and Control System by SSA): Inventory Control

System/Software

Remote Computers, Backup Data, Building Custom PC, Setup Computer System

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Aurelio Ortiz Page 2/2

Experience:

Experience with Inventory Control (IC), adding/removing/updating data etc.

•

Warehouse Shipping / Receiving system(UPS 5 years / FEDEX 2 years)

•

Checking, Packing Orders, etc.

•

Logging info, creating reports, e mail discrepancies, etc

•

Experience with customer service

•

Ability to work as a team player or myself

•

Data Entry (reports, discrepancies, issue with data, file, updating, etc)

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Operated material handling equipment as necessary.

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Maintained operating equipment and work area.

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Invoicing, packing list checking, counting IC and Merchandise

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Stock items in storage facility. Maintain inventory

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Responsible for location and inventory lookups.

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Generating replenishment tasks.

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Resolving common issues or discrepancies on daily basis.

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Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers, DVD Burners, Cases,

Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet Printers, Power

Switches, Desktop support

Software Installed, Operating Systems (O/S)

Installation of Networks Using: Switches, Network Cards 10/100/1000base T, Routers, Hubs,

Cables, Setting up printers on networks

Education

• Diploma – Computer Programmer 1998 (Mexico)

• Certified - Computer Repair / Software / Hardware Leicester - Los Angeles

CA (2006)

• College (AA) Cerri tos College CA(2000)

Worked Experience

• 2001

CLEAR WORLD COMMUN ICATIONS – Downey CA

• Makita USA Inc. 14930 Northam Street La Mirada, CA 90638 714-***-**** 2002-

2010

Aurelio Ortiz 3315 28th S treet Apt 2F Astoria NY 11106 Phone: 562-***-**** (M) E-mail:

a *********@*******.***

Contact this candidate