Customer Service Management

Sharon Vizcaya

**** * **** **., *** ***, El Centro, CA 92243 *********@*******.*** 619-666-

4208

[pic]Education

University of Phoenix - San Diego, CA B.S. Business

Management

Bilingual (Spanish) ( Detail Oriented ( Organized ( Results Oriented (

Team player ( Loyal

Summary of Qualifications

. Performance Management

. Schedule Management

. Employee Relations

. Recruitment & Retention

. Business Development

. Bank Reconciliation

. Report Audits

. Invoices

Professional Experience

Global Equity Finance, Inc-Jr. Processor

2010-2010

Global Hospitality Management Group, Inc. - San Diego, CA

2008-2009

Director of Operations/Office Manager

Key Accomplishments

> Generalist of a new property management office

> Managed out of state hotels, managers, train & audit staff

Recruitment & Retention

. Employment process including recruiting, screening and new hire

orientations

. Partner with General Managers to ensure their needs are addressed and

fulfilled

. Quickly and effectively manage and monitor performance concerns

Employee Relations

. Manage Employee Relations by remaining confidential, consistent and

compassionate

. Communicate counseling, terminations, exit interviews

. Assist with Benefits Administration, interpretation of Federal and

State labor laws as well as HR policies, safety compliance, and

Workers Compensation

Business Development

. Develop and retain business by providing excellent customer service

. Full fill customer needs while clearly meeting company needs

Previous Experience

Radelow/Gittins Property Management - San Diego, CA Administrative

Assistant 2007-2008

Washington Mutual Bank - Chula Vista, CA 237-1090 Sr. Personal

Financial Rep. 2001-2007

Computer Skills

Microsoft Office including Word, Excel, Power Point, Outlook, Calyx 7.0,

File Maker 8.0, Internet & Email.

Management Professional with over 3 years of supervision & management

experience. Consistently provide high-level support by establishing strong

relationships with internal and external customers while remaining

confidential, organized and positively motivated by improving processes and

initiating change.

Contact this candidate