Sales Customer Service

Joel Bomia

**** *. ***** ******** **** ( Round Rock, TX 78681

512-***-**** ( ********@*****.***

Versatile Sales and Business Development Professional

CONSULTATIVE SELLING TECHNIQUES ( RELATIONSHIP MANAGEMENT ( SALES/BUSINESS

STRATEGY

Highly motivated, results-driven sales and business development expert with

eight plus years of experience and qualifications supporting diverse

industries. Proven history of building strong business relationships

through honesty, a strong work ethic, and a high level of integrity.

Perceptive with ability to recognize and objectively serve individual

customer needs, instill confidence, and build lasting rapport. Extensive

and successful experience in direct sales and business development through

cold-calling and networking as well as ongoing management and creative

growth of existing accounts. Well polished presentation and demonstrated

closing abilities. Excellent written and verbal communication skills both

one-on-one and in group settings.

Core Competencies:

( Exceeding Sales/Business Goals ( Effective Sales

Presentations/Closing

( Networking/Relationship Building ( C/Executive Level

Solution Selling

( New Business Development ( Cold Calling/Prospecting

( Existing Account Management ( Product

Knowledge/Demonstration

( Customer/Client Relations ( Staff

Training/Development

Professional Experience:

Dahill / Xerox ( Austin, TX 2008 -

Present

Major Account Manager / Vertical Market Specialist

Specialized in working with organizations to re-engineer workflows and

document technology strategies that maximize productivity while

successfully implementing cost controls. Work primarily with top level

executives to provide complete office technology solutions consisting of

hardware and software deployment. Actively contact potential clients

through foot canvassing and cold-calling. As part of a vertical market

business development team, initial objectives include obtaining face-to-

face meetings, qualifying clients, and fact finding while keeping sales

process continually moving forward. In addition, responsible for

understanding and communicating equipment features, advantages, and

benefits to potential clients from key operators to CEOs. Committed to

total customer satisfaction for current customer base while focusing on new

business development to maximize referral business.

Major Accomplishments:

> Promoted to Major Account Manager as a result of proven sales success and

a strong work ethic.

> Consistently meet weekly, monthly, and quarterly sales and activity goals

while rising to top 10% of company in less than one year.

> Presidents Club award recipient for outstanding sales achievement

Professional Experience: (Continued)

Countrywide Home Loans ( Thousand Oaks, CA 2004 -

2008

Home Loan Consultant

Successfully developed customer base in excess of 900 customers through

cold-calling, referrals, and networking. Actively interfaced with clients

to present available services and to gain business while offering a

consultative approach to customer service and follow through from beginning

to close of sale. As a top producer, recruited by other branch locations to

provide training programs to help new employees gain knowledge of industry

and company procedures. While working closely with Senior Management

demonstrated exceptional organizational skills and ensured successful

launch of company sponsored charity functions.

Major Accomplishments:

> Recognized as "Rookie of the Year" for outstanding sales and performance

while consistently exceeding company goals. This accomplishment was due

to an average volume increase greater than 45% per year.

> Awarded "Affiliate of the Year" by local Real Estate Association for

proven ability to attract realtor relationships and referrals.

> Consistently ranked in top 5% in the nation for customer service

satisfaction.

Wells Fargo Bank ( Thousand Oaks, CA 2002 -

2004

Loan Processor

Consistently exceeded business goals/objectives while providing outstanding

support to clients and top producers.

Major Accomplishments:

> Increased efficiency and workflow by more than 50% while managing all

loan submissions from top Regional Loan Officers. Prioritized work

pipeline while collaborating closely with Loan Officers and Manager to

troubleshoot and implement more effective production methods.

Education:

General Studies and Business Courses (1996-1999)

Moorpark College

Computer Skills: Microsoft (Excel / Word / PowerPoint / Publisher) and

Outlook/ Lotus

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