Administrative Assistant Customer Service

OBJECTIVE

Energetic, positive, organized, detail oriented, independent/team player

seeking a position as an Administrative Assistant with a company that will

allow me to fully utilize my communication, organizational, and problem

solving skills.

SKILLS

. Strong written and verbal skills

. Office Suite Software- Microsoft Office and Microsoft Outlook

. Time Management

. Type 50 WPM

. Calculators or accessories - 10-key calculators

PROFESSIONAL EXPERIENCE

BBVA Compass Jacksonville, Florida

Administrative Assistant/ Senior Teller January 2008- Present

. Perform general office duties, such as ordering supplies, maintaining

records, management database systems, and performing basic bookkeeping

work.

. Utilize computers regularly, and develop expertise with Excel while

using that program to manage the monthly supplies budget and teller

outages.

. Successfully developed and implemented systems to streamline office

procedures, increasing productivity.

. Reduced inventory expenses by 20% a year.

. Serve as liaison among clients and financial representatives.

. Meet time sensitive requirements of completing overdraft reports.

. Continuously seek new methods of improving internal efficiency while

maintaining administrative and personnel files.

. Provide customer service through resolution of problems, explanation

of bank services and policies, and knowledge of financial planning,

resulting in greater customer satisfaction.

. Manage and maintain executives' schedules.

. Prepared responses to correspondence containing routine inquiries.

. Restructured paper and electronic filing system.

Millers Ale House Jacksonville,Florida

Corporate Trainer, Shiftleader/ Bartender July 2003-August 2008.

. Met with supervisor daily to submit completed assignments and discuss

progress.

. Interview job applicants to match their qualifications with employers'

needs, recording and evaluating applicant experience, education,

training, and skills.

. Contact individuals to be interviewed at home, place of business, or

field location, by telephone, mail, or in person.

Education

Florida State Community College August 2000-present

. Working towards Bachelor of Science Business Administration Degree

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