Customer Service Quality Control
Resume:
Thomas Ziemba
** ******* **. ******** ******* Ct. 06076
*******@*****.***
Employment Experience:
Rockbestos Suprenant Cable corp. East Granby Ct.
**** - **** ******* ******* ***ager
* Specialized in the inspection of 1E nuclear qualified cables.
* Inspected fire resistant, armored, high voltage and other specialty
market wire and cable. * Ensured established standards in
manufacturing are being used through periodic random inspection of
product. * Performed random machine inspection to verify operator is
following procedures and compliance of specifications. * Verified curing
ovens correct temperature and curing times are accurate for each
different material used. * Kept records of findings through paper
documents and database entry so history of product could be traced.
* Worked with other plant managers and foreman to maximize product
reliability and minimize cost. * Experience with microscope,
micrometer, vernier and other inspection tools along with a variety of
hand tools. * Able to interpret blueprints, drawings and sketches.
AT&T Meriden Ct.
1990 - 2008 Maintenance Administrator
*
Telecom Network repair service representative.
* Demonstrated to be a team player who is
well organized with good communication skills and able to handle
multiple tasks in a fast paced environment .
* Maintained heavy contact
with customer service, sales, dispatchers, programmers, technicians,
security, outside lineman and many other essential departments in CT.
and across the U.S. familiar with their responsibilities and some
knowledge of their systems and programming. *
Interacted with diverse groups of customers across the U.S. providing
assistance with inquiries pertaining to products and
processing service requests and scheduling appointments.
* Performed mechanized loop test advising
customers, vendors, and technicians of test results and provided
status with estimated service and repair costs.
* Maintained office files pertaining to
customer reports through data entry.
Dimension Drywall Vernon Ct.
1987 - 1990 (Self Employed) Drywall Hanger / Taper
* Estimated cost of
jobs. (Materials & Labor)
*
Kept inventory files along with financial records and ordered all
materials. * Coordinated start and
completion times with customers.
* Hired laborers and trained those with no experience.
* Hung, Taped, Sanded Drywall.
* Painted walls, ceilings, doors and woodwork.
* Some restoration, renovation and
repairs when requested.
Gerber Scientific
South Windsor Ct. & Tolland Ct. 1978 -
1987
Mechanical Assembler / Lead person
* 8 Years mechanical assembly experience.
* Lead mechanical assembly person for 7
years directing work of other assemblers. *
Ability to handle multiple priorities and motivate others.
* Proven interpretation of assembly blueprints,
drawings and sketches. *
Implemented best method assembly process to ensure smooth flow of
product through assembly. * Worked with drafting and
engineering departments to assist with prototype assembly modifications.
* Verified accuracy and quality of finished product to assure
product met quality requirements. * Able to troubleshoot
and diagnose assembly problems to improve product quality.
* Verified inventory of assembly parts and reported shortages to stock
crib and requisitioned parts as needed. * Demonstrated skills
with the safe and effective use of standard hand and power tools.
* Some soldering and wire harness work on sub
assemblies.
* Some
light machine operation. (Drill Press, Band Saw, Sanders & grinders)
Education :
Rockville High School ( Industrial Arts Course ) Drafting, Metals,
Carpentry.
Manchester Community College ( Basics of Supervision course)
Computer literate ; Experience with computers tailored to company
applications. (Windows based systems)
References Available Upon Request
Contact this candidate