Customer Service Manager

Charis Hood-Dolphin

Charis Hood-Dolphin*** W *th StreetNorth Little Rock AR 721*****-***-

*************@*****.***

Summary

I am seeking a position in the Healthcare Field, which I have qualifications and I

am very highly skilled. I am seeking a career and long term employment in a

position for Medical Assisting. I will be utlilizing knowledge I acquired through

my Certificate of Diploma in Medial Assistant and through hands on skills I

developed while in training.

Objectives

In applying for this position I hope too further develope my medical skills by

performing back and front office duties as well as assisting in minor office

surgeries. Through the development of theses skill I hope too expand the

healthcare facility ability to target lot more patients in a timely and professional

manner.

Employment History

February 2010– December 2010: Research Interviewer Market Strategies,

Little Rock, AR, United StatesOutbound Call Center for the intake of information

from various companies and their clients opinions about their products.

August 2005– June 2008: Payroll Administrator/Bookkeeper True Picture

Masonary, Jacksonville, AR, United StatesThe handling of all finances and

employee wages and hours obtained while being employed with the company.

June 2003– July 2005: Customer Service Manager Kmart Coporation,

Southaven, MS, United StatesManaged in the daily activit of the stores collection

of returns and exchanges. Asssist customer in store sastisfaction policy as well as

did daily cash register drops and maintain the scheduling of employee hours.

October 2000– February 2003: Child Care Provider State of Michigan,

Detroit, MI, United StatesAssist in the supervision of children between the ages of

3 months to 10 years of age.

Education

December 2010 Eastern College of Health Vocations, Little Rock, United

States, AR qualification Certificate of Diploma, status Graduated, grade Medical

Assistant

September 2004 Concorde Career College, Memphis, United States, TN

qualification Certificate of Diploma, status Graduated, grade Patient Care Assistant

May 1992 C.V. White High School, Lakeview, United States, AR qualification

Diploma, status Graduated, grade Basic Education

Qualification/Certification

May 2010 – CPR & AED,Little Rock, United States, AR organization American

Heart Association, award

Interpersonal Skills

Over the course of my 10 months of training, I have gained important healthcare

technique skills. In particular, triage medical terminology patient intake dosage

calculations sterilization procedures blood smears and blood tests lab

equipment operation injections phlebotomy vital signs urinalysis hematocrit

EKG infection control patient scheduling chart updating ICD/CPT coding

insurance claims accounts receivable/payable collections and data entry. I

learned highly effective team building and team work. I believe my experience will

exceed and I will receive valuable understanding of healthcare facilities dynamics

and relationships that will contribute substantially to my ability to excel in the

present position, working with a wide variety of co-workers and superiors.

Professional Skills

Microsoft Windows, Word – Advanced

Medical Software including Medical Manager – Intermediate

Corel Word Perfect – Beginner

Languages

English – Native

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