Training Manager
Resume:
EDWARD LANE Jr.
******@*******.***
SUMMARY
I have extensive experience in both project and personnel management for
the creation and delivery of training solutions. I am an accomplished
designer in the creation of management skills and concepts training, in
both technical and soft skills curriculum design and presentation, and in
sales and marketing skills and protocols training design. I am recognized
as a technical expert in data protocols at both transport and messaging
levels. I am an expert in both Instructional System Design and Criterion
Referenced Instruction design formats. I also have extensive experience in
training delivery in telecommunications and in federal government
environments.
CAREER SKILLS/KNOWLEDGE
. Experienced supervisor and manager with over 11 years of career
growth, including: Supervisory Training Specialist, Group Manager,
Project Leader, Project Manager, and Department Manager.
. Proven ability to create and present training with the needs of the
participant in mind, from high-level overview to specific skills
development.
. Proven experience in conducting task and needs analysis and
implementing results to provide best training solution.
. Subject matter expert in diverse arenas, including management, sales,
and technical training projects.
. Accomplished in instructor-led training (ILT), computer-based training
(CBT) and web-based training (WBT) front-end creation for e-learning
needs.
. Knowledgeable in Full Microsoft Office
. Designer knowledge of Captivate, Articulate, Photoshop, Flash,
Fireworks, InDesign, Visio, and Hypertext Markup Language (HTML) and
ECMAScript, using the Dreamweaver and Flash applications for creation
of web-based material.
. Knowledgeable in SCORM and in 508 compliance.
. International training presentation experience - 15 years working on
assignments in various countries around the world.
. Excellent communication and interpersonal skills, including customer
relations skills.
. Strong mentoring and team building skills.
. Outstanding ability to translate technical concepts into easily
understandable formats for non-technical learners, and to create
meaningful soft skills training solutions.
EDUCATION
M.ED. INSTRUCTIONAL TECHNOLOGY, GEORGE MASON UNIVERSITY (GPA, 4.0)
B.I.S. Individualized Study in Psychology and Sociology with emphasis on
Adult Learning, George Mason University (GPA, 3.47)
HONORS
Golden Key International Honor society
Alpha Chi National Honor Society
Psi Chi International Honor Society
professional Certifications
Graduate, Instructional Module Development, Mager
Associates, Inc.
Graduate, Criterion Referenced Instruction, Mager
Associates, Inc.
Graduate, Tii-4 Instructional System Design,
University of Wisconsin-Eau Claire.
Graduate, Supervisory Management Resource
Training, Potomac Associates.
Memberships
AMERICAN SOCIETY FOR TRAINING AND DEVELOPMENT (ASTD), NATIONAL CHAPTER
Military Service
UNITED STATES AIR FORCE, HONORABLE DISCHARGE, VETERAN.
Detailed Resume Supplemental for Edward Lane, Jr
PROFESSIONAL EXPERIENCE
TASC September 2010 - Present
Instructional Systems Specialist
. ISD support to FAA. Currently providing support for creation of
instructional design and development guidance and standards for ATO
Technical Training
. Conducting an analysis and providing a unified standards and
procedures document of existing FAA, ATO, and Academy instructional
guidance and standards
Windwalker Corporation November, 2006 - July 2010
Senior Instructional Designer
. Designed and developed game-based training for HUD, using Articulate
as development tool.
. Designed Instructor-led and web-based materials for US Army training
requirement.
. Designed support training materials for CENSUS training requirement.
. Designed and developed comprehensive online tutorials for educators
using a new state-wide student data warehouse, the Virginia
Educational Information Management System.
. Updated instructional content for the Federal Deposit Insurance
Company (FDIC) Money Smart web-based training program.
. Designed Web-Based Instruction (WBI) course and created WBI
storyboards for Pearson's PEMSolutions commercial data warehouse
product solution.
. Adapted instructor-led training on Project Management courses for WBI
conversion for Central Intelligence Agency.
. Helped create web-based presentation on Even Start family literacy
sustainability.
. Created instructional design document for Spanish update for FDIC
Money Smart.
. Designed Portable Media Player Audio-only version of Money Smart for
FDIC.
. Designed instructor-led curriculum for the FDIC/Federal Reserve Bank
Financial Education Curriculum.
Booz Allen Hamilton May - August, 2006
Associate
Instructional System Designer involved with creation of instructional
materials for government contract.
EDS January, 2005 - April, 2006
Senior Design and Implementation Specialist
. Ongoing responsibility for the creation and implementation of Tech
Refresh training, including: Creating full user curriculum for Group
Policy Administrator, Directory and Resource Administrator, Directory
Security Administrator, File Security Administrator, AppAnalyzer for
Exchange, and Security Reporting Center.
. Designed a mobile training lab for use at customer site. This lab
consisted of a series of paired laptops in a forest/domain
configuration with all of the applications present and functioning.
Responsible for bringing both engineer new hires and training new
hires up to speed for all of the applications.
. As part of the Tech Refresh requirement, validated documentation for
the equipment builds to uncover and report discrepancies to the
engineering team.
. Implemented complete builds on both the HP and Dell servers used in
the field, documenting each step as it was completed.
ALTA IT Services October, 2003 - December, 2004
Senior Design and Implementation Specialist
. Under contract to EDS for Design and Presentation under Keesler
Schoolhouse contract, created four hands-on technical training
programs.
o Courseware for each included detailed course outline created to
meet the user requirements detailed by Keesler Schoolhouse.
o Outline addressed the specific requirements of users of the
software systems.
o Full instructor guide, created to fulfill three requirements,
including instructor training, classroom reference, and lab
supplement materials for the instructor.
o Comprehensive student manual designed to be both a user document
and a continuing reference document.
o Hands-on lab manual designed to give the student alcove-based
hands-on instruction that emulates real-world actions as closely
as possible.
o The course completion test was created to provide a realistic
review of the learner's comprehension of the course material.
Independent Consultant June, 2001 - September, 2003
Instructional Design and Delivery Consultant
. Responsible for the development and presentation of tailored training
courses for contract clients, using instructional systems design and
Criterion Referenced Instruction parameters to establish the need,
create and administer the resource and evaluate the results.
o These were composed of both long-term and short-term contracts,
involving creation and/or revision of materials to meet specific
client needs.
o Range of subjects included data transport and security
protocols.
o Some of the longer contracts included:
Nextel June - September, 2003
Instructional Design Specialist
Responsible for creation of ten customer-facing courses for
Nextel phones, including fully scripted participant guides and
instructional guides. Creation of PowerPoint supporting visuals
for classroom presentation.
SI International October, 2002 - June, 2003
Training and Development Contract Specialist
. Under contract to SI International as senior instructional
designer and training specialist for the Federal Financial
Management System (FFMS) Stars training contract for
Department of Homeland Security (INS).
o Worked as part of team in creation of a web tool for
participants to use as back-up training method,
including creation of storyboards for animated
sessions.
o Delivered instructor-led training to non-accounting
participants at locations throughout the United
States, with a group size from 10 to 20 participants.
o Worked as part of team for production of the FFMS
instructor-led package, including the documentation
and presentation segments.
Independent Consultant August, 2001 - September, 2002
Instructional Design and Delivery Consultant
. Developed tailored training courses for various contract
clients, using instructional systems design and Criterion
Referenced Instruction parameters to establish the need,
create and administer the resource and evaluate the
results.
o These were short-term contracts, involving creation
and/or revision of materials to meet specific client
needs.
o Range of subjects included data transport, end-point
user support, call center support, and security
protocols.
o Included were train-the-trainer presentations
involving beta training to client training groups who
would then use the techniques in-house.
o Size of participating groups ranged from 5 to 25
members.
Cable & Wireless March, 2000 - July, 2001
Product Training Development Manager
. Managed specialized web-based training formats and Centra-based
training to sales channels.
. Maintained control system to ensure that the system was properly
utilized.
. Responsible for creation and presentation of new curriculum for use in
training both the United States sales force and the back-office
support structure in selling skills and methodology.
. Accountable for training support for all elements of the organization
for the full range of Cable & Wireless products, including development
of needs analysis for each segment and working with subject matter
experts to ensure that the material was both applicable and correctly
presented.
. Delivered training support for product management and for the
engineering and order-to-bill functions.
. Created a document control and testing process to ensure that
participants successfully completed the curriculum.
. Responsible for creation and delivery of training programs for use in
training Agents, VARs and Partners of Cable & Wireless.
. Created an online evaluation and tracking system to ensure that
participants adhered to the standards set in the training.
Global One February, 1999 - March, 2000
Manager, Sales & Marketing Training
. Managed a staff of developers/presenters for all training areas.
o Supported product managers in the marketing and sales effort by
development and delivery of product training presentations for
potential and existing domestic and international customers to
the sales force and to support functions of the organization.
o Created and presented management and sales training to the
Global One international work force.
o Created and presented in-house training on the products and
services of Global One as needed when new technology was
introduced to the organization.
o Created web-based training for use of Global One, its
shareholders and partners.
Alcatel Data Networks January, 1991 - January, 1999
Group Manager, Global Technical Training
. Managed the Protocols and Special Projects Training Group. Staff of
eight.
o Identified training requirements and approved solutions.
o Operated with annual total budget of $1 million.
o Developed multimedia presentations for stand-up training.
o Directed development of courses in support of data transport
methodologies in Internet Protocol, Frame Relay and Asynchronous
Transfer Mode.
o Considered expert on X.25 (access IP), Frame Relay and ATM
theory and protocol.
Sprint International June, 1982 - January, 1991
Senior Technical Training Specialist, Advanced Training
. Identified, developed and presented training on advanced levels for
data transport protocols and methodologies.
. Served as design team leader.
. Interacted with Associate Engineer Program, presenting courses and
working with staff.
. Identified, designed and presented training to meet specific customer
needs.
. Served as lead curriculum development specialist.
. Recognized expert in X.400/F.400/X.500 protocol.
. Designed and presented X.400/F.400/X.500 curriculum for customers.
. Presenter at Electronic Messaging Association conferences.
. Served as member of X.400 Standards Committee 1989-90.
. Developed and presented Frame Relay training to customers.
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