Customer Service Manager
Resume:
Claressa Wallace
Cell: 610-***-****
Email: ******@*****.***
Career Profile:
A highly accomplished, goal-oriented and knowledgeable administrator with
extensive knowledge of handling administrative tasks. Seeking a challenging
position as administrative support to utilize my skills and proficiency in
a renowned organization.
Professional strengths:
. Possess three years of professional experience as Administrative
support
. Possess excellent organization and presentation skills
. Ability to handle clerical tasks efficiently and effectively
. Possess excellent verbal and written communication skills
. Familiar with basic operating systems like Microsoft Word, Excel,
PowerPoint, Outlook, and the Internet
. In-depth knowledge of client service management
. Good-motivation with strong leadership skills
. Goal-oriented and ability to complete tasks within deadlines
. Possess excellent supervisory and monitoring skills
Professional Experience:
Club Quarters Hotel, Chicago
Present
Customer Service Manager
. Assisted new and preexisting guest in performing the daily activities
of the hotel
. Supervised and monitored hotel staff in their day-to- day tasks
. Responsible for maintaining good rapport with employees and customers
. Handled the tasks of providing innovative strategies and plans for the
development of the hotel
. Responsible for credit card reconciliation and balancing
. Assigned the tasks of answering phone calls, ordering office
supplies, typing correspondences and faxing important documents
. Responsible for handling special projects under the instructions of
executive staff
. Handled the tasks of staff scheduling, organizing meetings and
confirming appointments
. Coordinates with the representatives of the department in
disseminating and collecting information
. Ensured that basic requirements of the office like phones, front
office desk coverage and filing are met
Spherion Staffing, Chicago
2009 till 3/2010
Assistant Administrative Support
. Responsible for receiving and distributing mails and other
correspondence
. Handled the tasks of maintaining files, manuals, file materials and
other official documents
. Handled the responsibilities of answering phone calls and solving
routine complaints
. Assisted administrative support in preparing forms and statements
. Responsible for maintaining records of attendance, inventory and
payroll of the employees
. Responsible for maintaining confidential documents and reports
. Assigned the tasks of proof reading the written documents
. Handled other administrative tasks as assigned
Educational Commission for Foreign Medical Graduates, Philadelphia
2003 till 12/2008
Control Room Operator/ Administrative Support
. Responsible for receiving and distributing mails and other
correspondence
. Handled the tasks of maintaining files, manuals, file materials and
other official documents
. Handled the responsibilities of answering phone calls and solving
routine complaints
. Assisted administrative support in preparing forms and statements
. Responsible for monitoring testing activities via control room
environment and mounted cameras
. Responsible for creating training videos for staff and medical
graduates
. Responsible for maintaining confidential documents and reports
. Handled other administrative tasks as assigned
Educational Summary:
. Bachelor of Science, Media Production, Art Institute of Philadelphia,
Philadelphia Pa 2007
. Associate of Arts, Video Production, Art Institute of Philadelphia,
Philadelphia Pa 2003
Reference:
Will be furnished upon request
Contact this candidate