Customer Service Sales
Resume:
Robyn M. Goode
*** ********** ****, ************, ** 32259 (904) 710-
**** *****.*.*****@*****.***
Objective: A challenging opportunity that will allow me to utilize my
education, employ my excellent interpersonal skills, and contribute to
attainment of organizational goals; to become a key player in fostering a
positive work-place culture through administrative support.
Skills
Summary:
Foundation Financial Group
August 2009- present
Assistant Vice-President, Recruitment & Development Specialist
(May 2010-present)
. Responsible for all aspects of recruiting marketing teams for 4
Regional Sales Managers
. Exceeded production achievements; developing marketing teams to 100%
staffed and increasing number of elite group of Accelerated
Management Trainees by 200%
Senior Marketing Professional
(December 2009- May 2010)
. Promoted to Senior-level position within 4 months of joining team as
Marketing Professional
. Consistently ranked in top 5 for sales production out of
approximately 95 Marketing Professionals & Senior Marketing
Professionals
Marketing Professional
(August 2009- December 2009)
. Consistently #1 producer on marketing team
. Ability to quickly build rapport with clients & team members
. Comprehensive knowledge of financial services provided by Foundation
Financial.
State Farm Agency
January 2009- May 2009
Agency Representative
. Counseled clients regarding their financial needs and originated new
customer relationships with State Farm Bank
. Educated clients regarding available options for various lines of
insurance- Life, Health, Property & Casualty
. Successfully integrated sales efforts with customer service, ability
to quickly build rapport and establish relationships with Agency's
book of Business.
. Planned and executed new prospecting tools and targeted marketing
efforts.
United American Insurance
August 2004- November 2008
Assistant Marketing and Recruiting
. Created objectives to achieve Branch-wide goals and sales quotas,
while building meaningful relationships with agents, their teams,
and their customers.
. Sales experience, including initiating contact with new clients and
finalizing transactions.
. Assist branch manager in hiring and pre-interview process of new
agents as well as managerial positions.
. Displayed ability to create a positive experience for individuals
conducting business with the Jacksonville Branch: customers, new
agents, and internal business partners.
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Public Relations Achievements
The Dalton Agency
May 2008- June 2008
Public Relations Plus
. Chosen from Nation-wide applicant pool of top-performing College
Seniors for exclusive internship opportunity
. Division of Governmental Relations and Fundraising
. Promoted to full-time employee in first 4 weeks & played key role in
client's campaign during summer 2008.
Education
The University of North Florida
December 2008
Bachelor of Sciences
. Degree in Communications with track in Public Relations
. 3.7 GPA in Major
. 21 hours coursework completion in Coggin College of Business
Collegiate Achievements & Leadership Experience
Zeta Tau Alpha Sorority
August 2005- December 2008
. Recruitment Supervisor (Fall 2006- Fall 2008)
. New Member Education Supervisor (Spring 2007- December 2008)
. Judicial Chair (Spring 2007- December 2008)
University of North Florida Panhellenic Council
Spring 2008- December 2008
. Judicial Chair for Panhellenic's Executive Council
Professional Licensure
4-40 Registered Customer Service Representative
2-15 Life, Health and Variable Annuity
References available upon request.
Dynamic Skill-set: Corporate Finance & Insurance; PR; Recruiting; Sales;
Customer Service.
Produces Results: History of delivering exceptional performance results.
Accountability in attention to detail.
Above-average propensity for learning & teaching others.
.
Contact this candidate