Customer Service Project Manager
Resume:
MILENA ARZUFFI
CURRICULUM VITAE
WORK EXPERIENCE
July 1992 to present : Cameron Italy S.r.l. - Grove Facility, Voghera,
Italy
Cameron is an international leader in the manufacturing and sale of
products for the Oil & Gas market.
In these years, I have covered the following positions :
From October 2009 to present - Supervisor Customer Service / Far East Area
Project Manager (see below) with responsibility to coordinate the project
managers team (3 no. persons) for Customer Service - Far East Area,
reporting directly to the Customer Service Manager. As supervisor, I am
responsible to liaise directly with the top management for all the
commercial and technical matters relevant to the project execution.
From 2000 to October 2009 - Customer Service Department / Far East Area
Project Manager: responsible for the complete project execution from award
to delivery.
. Responsible for customer management
. Responsible for sub-suppliers management
. Responsible for costs management
. Responsible for coordination of resources shared between Italy and branch
offices
. Responsible for participation at meeting (Kick-off, Pre-inspection, etc.)
both in Italy and abroad
. Reporting directly to the Supervisor Customer Service
From 1992 to 2000 - Sales Department / Far East Area
. Order administration
. Preparation of quotation
. Coordination of agents and branch offices
. Frequently involved in meeting with customers
. Reporting directly to the Inside Area Manager
EDUCATION
2010-2011 "Project Management Professional" PMP (Certification
Course)
2009 "Lean Six Sigma - Green Belt Level I & II"
2007 "Time Management" (Training)
2005 "Customer Satisfaction" (Training)
2000 "Principles of Project Management (phases integration, human
resource administration, time and cost evaluation)" (Training)
1995 "Technical training on API and ISO standards"
1993 English Advanced Course
"Long Beach University, Los Angeles, California
1992 Specialization in Foreign Trade and International Marketing
"Camera di Commercio di Pavia", Italy
1991 High School Diploma (Accounting)
"Istituto Tecnico Commerciale e per Geometri - Mario
Baratta", Voghera - Italy
LANGUAGES
. Italian : Mother tongue
. English : Fluent (daily used for work purposes)
. French : Good (written and oral)
. Spanish : Basic (written and oral)
IT SKILLS
. Microsoft Office Applications: Word, Excel, Microsoft Outlook,
Internet Explorer
. Operating System : SAP R/3 - Sales Administration Module
OTHER DETAILS
. Available to travel and move abroad
. A highly motivated and enthusiastic individual
. An excellent communicator with exemplary people skills
. Offers reliability, discretion, intelligence, a high level of 'common
sense' competency and a friendly and persuasive nature
. Full clean driving licence
REFERENCES
. Available on request
I hereby authorize the use of my personal details solely for circulation
within the company.
Home Address
Via Suor Maddalena di Canossa, 13
27058 Voghera
Pavia
ITALY
Home Phone :
Mobile Phone :
Email : ******.*******@*****.***
Nationality :
Italian
Date of Birth :
11th October 1972
Marital Status :
Single
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