Manager Sales

Craig R. Thelen

**** ********* **. **, ***** Rapids, MI 49525

(C) 616-***-**** – ************@*****.***

Management Profile

Results-oriented store manager with broad experience in both the institutional and private sector.

Analytical, conscientious, and customer service driven with over twenty years experience in the

higher education market.

Skill Highlights

Analytical, detailed, committed,

Excellent leadership and communication ●

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focused, hard working, team player.

skills. Proven ability to plan, organize,

Strong track record of sales growth in a

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and manage a fast paced retail

dynamic and challenging market.

environment.

Extensive knowledge of MS

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Office software.

Education

Grand Valley State University 1997

Grand Rapids, MI, USA

Business Administration

Master's Degree

Central Michigan University 1986

Mt. Pleasant, MI, USA

Management, marketing

Bachelor of Science in Business Administration

Professional Experience

Store Manager

November 2000 to October 2010

Brian's Books, Inc– Grand Rapids, MI

Responsible for procuring and managing all store inventory, including protecting store

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assets, hiring and supervising seven to fourteen store employees and assisting customers

on the sales floor.

● Prepared daily, monthly and yearly financial reports to assist with budget and forecasting.

● During ten year employment, net sales grew more than four fold, from $750,000 to

over $3,000,000, including online and web sales.

● Expanded store marketing and customer base to include textbooks sales to GRCC,

GVSU DeVos campus, Cooley Law School (Grand Rapids campus), Walker Medical

and recently, MSU College of Human Medicine.

Worked closely with faculty, department coordinators and publisher representatives

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in soliciting accurate book adoption information.

Managed all aspects of point of sale inventory program to streamline orders and

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returns. Implemented 3rd party vendor to lower freight charges.

Processed hundreds of invoices and credit memos. Worked closely with numerous

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publishing vendors in acquiring inventory.

Assistant Bookstore Manager

May 1997 to November 2000

Grand Valley State University – Allendale, MI

Responsible for all textbook, trade book and computer software departments at the

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GVSU Bookstore.

Supervised and managed team of 2-3 clerical staff within the book department along

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with several student employees to oversee a $4,500,000 division of the bookstore.

Worked effectively with campus committees and student organizations involving

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bookstore and other auxiliary operations.

Consulted with faculty and publishers representatives to ensure accurate book

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adoption information.

Assistant Bookstore Manager

November 1989 to April 1997

Grand Valley State University – Grand Rapids, MI

Grew store revenue from $200,000 to $750,000 in six years. Managed staff of 4-8

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students at the downtown Grand Rapids store.

Reliable, productive, and highly motivated administrative professional that worked closely

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with the bookstore staff at the Allendale campus.

Produced quarterly and yearly budgets that included yearly projections and sales

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forecasting models.

Represented bookstore in campus committees and strategic planning with the growth of

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the downtown campus.

References

Available upon request.

Contact this candidate