Technical Support System

Richard Brock

*** ***** **** *** 860-***-****

East Windsor, CT 06088 860-***-****

********@*****.***

SUMMARY

Multi-lingual technical support specialist with international record of

success in all phases of operating system administration, support and

analysis. Detail-oriented professional with a proven ability in

facilitation, systems construction and operating system and application

performance analysis. Persuasive communicator with well-developed

presentation and interpersonal skills. An energetic, innovative, problem

solver, and team player who consistently produces quality results.

Skill Set

HARDWARE Compaq Alpha and VAX, Macintosh, PCs, HSx

controllers, RAID, DECnis, DECRouter, DECserver,

DEChub, Compaq StorageWorks

SOFTWARE DECscheduler, HTML, Macromedia Dreamweaver,

PerfectDisk, PerfectCache, SDA, DECps, Polycenter

Tools, CDD/RDB,Oracle, Sybase, SQL, Compaq

Storage Library System, Datatrieve, TCP/IP, MS

Office, DECnet, Multinet, DECnet Plus, Warehouse

Management System, Adobe Photoshop, Adobe

Illustrator, EDI, Big Brother, Nagios, Hotline,

RoboMon, System 1032, FAXsr, Galaxy, ACMS 4.4b,

Tapesys, VMware Workstation, VMwareESX 3.x Server

OPERATING SYSTEMS OpenVMS 4.7 - 8.4, Mac OS System 6 - OS 10.3,

SuSE Linux, Red Hat Linux, Novell SuSE Linux

Enterprise Server, FreeBSD, Mandriva Linux, Sun

Solaris 8-10, UNIX, OpenBSD UNIX, Windows

95/98/2000/NT/XP, Tru64

LANGUAGES Basic, DCL, HTML

MAINFRAMES Compaq Alpha and VAX Clusters

CERTIFICATIONS Certified Information Technologist

PROFESSIONAL EXPERIENCE

State of Connecticut Judicial Branch - Judicial Information Technology,

East Hartford, CT

2003 - Present

Senior System Administrator

State of Connecticut Government

Responsible for technical support of two Galaxy partitioned OpenVMS GS160

clusters running the Judicial Branch's many applications.

Created a multitude of procedures for automated system management functions

Upgraded all VMS systems from OpenVMS v7.3 to v8.3

Designed, engineered, tested and implemented a system development and test

environment for the Software and Application Development unit

Authored the division's System Technical Guide describing the OpenVMS

computing environment, applications, system topography and utilization

Designed and implemented the OpenVMS group's web site, using the Apache Web

server package, which shows system performance statistics and reports,

system and storage utilization and trend analysis

Implemented the Enterprise Performance and Capacity analysis package on all

systems

Responsible for installation and management of all VMware server

virtualizations

Responsible for system management and administration of all Unix, Linux and

virtualized systems

Richard Brock Page 2

1 Trilegiant Corporation, Trumbull, Connecticut 1999 - 2003

1 Lead Systems Administrator

Supplier of consumer subscription services

Lead technical support of numerous large OpenVMS cluster systems running on

the VAX and Alpha architectures. Supervised the day-to-day technical

activities of a group of senior OpenVMS system administrators. Assisted in

technical support of UNIX and Macintosh server and client systems.

Created numerous automated procedures on the OpenVMS platform which created

a lights out system management environment.

Engineered, tested and implemented a business continuity site.

Solved a long-standing issue on the OpenVMS platform which increased system

availability by 10%.

Upgraded several production systems from OpenVMS v5.5 to v7.3

Engineered, tested and implemented an automated system monitoring utility

on the OpenVMS platform which led to proactive system management

Migrated Macintosh System 9 servers to Macintosh OS 10

Took the initiative in testing and certifying all OpenVMS and Macintosh

systems as being Y2K compliant.

2 Reuters America, Stamford, Connecticut 1994 - 1999

1 Senior Systems Analyst and Release and Implementation Engineer

Provider of Foreign Exchange, Fixed Income, and Bond market data and

financial services to corporate clients.

Responsible for technical support of several large OpenVMS cluster systems,

running on the VAX and Alpha architectures, several of which were located

remotely in Europe. Installed third party and layered software as needed

and proactively upgraded the operating systems.

Engineered, tested and implemented an automated backup solution running on

the OpenVMS platform hosting financial market data.

Led project to upgrade OpenVMS from v5.5-2 to v7.2 on all production, test

and development systems

Designed, tested and implemented a business continuity site on the OpenVMS

platform.

Championed the introduction of CMM/SEI-level 2 certification within the

department which led to a 10% increase in productivity and quality of

product.

Engineered, tested and implemented procedures and metrics, which

demonstrably measured OpenVMS operating system and host application

efficiency and usage.

Introduced procedures and methodology which led to overall efficiency in

the set up and utilization of development test bed systems running on

OpenVMS.

Responsible for Release Management and Implementation of all Reuter Fixed

Income products using various code and release management tools such as the

Code Management system

2

3 Richard Brock Page 3

4

5 Radio Free Europe/Radio Liberty -Munich, Germany 1986-

1994

Senior Systems Manager and Operations Supervisor

Organization provided the listening audience in Eastern Europe and the

former Soviet Union with radio broadcasts presenting the news and current

affairs in an unbiased format.

Responsible for technical support of numerous large OpenVMS cluster systems

running on the VAX and Alpha architectures. Supervised the activities,

performance and professional development of the operations and Teletype

departments. Assisted in the technical support of a network of over 300

Macintosh server and client computer systems.

Designed, tested and implemented many automated procedures which led to a

lights-out operating environment which increased Operator productivity and

overall efficiency.

Participated in the rollout and initial deployment of the Storage Library

System running on OpenVMS with DEC Germany. Radio Free Europe was the

first site in Europe to host the software and I was instrumental in

bringing this to a successful implementation

Engineered, developed, tested and implemented and migrated several

standalone VAX systems into VAX/VMS clusters

Designed and published the Operations Department Standard Operating

Procedures documents.

Designed, tested and implemented system security policies which led to a

more secure computing environment for all users of the systems.

EDUCATION

Technical University of Munich, Germany (Certification in Information

Technology)

Goethe Institute - Frankfurt, Germany (German language and cultural

studies)

PROFESSIONAL DEVELOPMENT

New Horizons Computer Learning Center

UNIX Fundamentals 1 & 2

UNIX System Administration 1 & 2

UNIX Network Administration 1 & 2

Digital Equipment Corporation

VMS System Management 1 & 2

VAX Cluster Principles

VMS Internals and Data Structures

Linux Professional Institute

LPIC-2 - Linux Administrator II

U.S. Army

Professional Leadership and Development Course 1 & 2

Basic Leadership and Development Course 1 & 2

U.S. Army Ranger School - 10/82

Languages

English (native), German(fluent), Dutch, Russian, Italian, French

Contact this candidate