Customer Service Sales

Donna Yuenger

Cincinnati Ohio *****

513-***-****

********@***.***

Skills Summary

Award winning account executive with strong background in inside/outside sales, territory management, end-user

prospecting, producing complex quotes and negotiations and organizing competitive engagements.

Summary of Qualifications

• Outstanding customer service, communication skills and relationship development

• Excellent closing skills Strong Prospecting Experience

• Creative and results-oriented, with a strong emphasis on team development

• Extremely Competitive and innovative with excellent interpersonal skills

• Able to establish effective priorities among competing requirements

• Passion for problem solving and attention to detail

Professional Experience

SCHOOLOUTFITTERS.COM 2007-2010

Inside Sales Representative-Technical Equipment and Furniture

• Top revenue producer on a 13 person sales team

• Increased state sales by 20%

• Creative in resourcing clients and leads

• Increased customer retention by 30%

• Achieved sales goals and objectives by 110%

• High quote close ratio

PES OFFICE EQUIPMENT LLC 2002-2007

Sales Representative

• Developed relationships with referrals and heavy cold calling for startup company.

• Developed territory by 40% in a competitive market, through relationship development and outstanding

customer service

• Consistently achieved 120% of company set monthly goals

WILLIE’S SPORTS CAFÉ 1993-2002

Director of Sales and Operations

• Oversee management team at four locations with over 200 employees.

• Responsible for staff recruitment, training, purchasing, inventory management, menu planning, high-

profile marketing, business development, customer service, and quality control.

• Create policies, procedures, standards, performance and sales goals.

• Delivered over 15 million in annual sales; increased slower seasonal business by 30%improved profit

margin by 12%

• Built sales through business prospecting, direct mailings, advertising, trade shows sales incentive

programs and seasonal promotions.

• Created team environment by restructuring front of house/back of house; reduced employee

turnover by 40%

Education

B.A., Psychology/Business Wright State University, Dayton, OH

Professional Affiliations

Executive Board Member, Northern Kentucky Restaurant Association

Executive Board Member, Kentucky Restaurant Association Leukemia Society Fund raiser

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